How to retain IT customer delight- The golden rules

  Surprising a customer by exceeding his or her expectations, and creating a positive emotional reaction that lingers forever – that’s Customer Delight. It can be showcased through a simple...

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Six Sigma: The Game Changer!

Six Sigma to me was only in books; until I started working with my new client company Hexion. Hexion has implemented Six Sigma programming across all its global organizations, and...

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