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Dream. Dare. Do – that is Suyati’s work principle in a nutshell.

Apr
12
2016

How to retain IT customer delight- The golden rules

  Surprising a customer by exceeding his or her expectations, and creating a positive emotional reaction that lingers forever – that’s Customer Delight. It can be showcased through a simple formula: Customer Satisfaction = {Service Received - Expected Service} =>...

Oct
03
2015

Six Sigma: The Game Changer!

Six Sigma to me was only in books; until I started working with my new client company Hexion. Hexion has implemented Six Sigma programming across all its global organizations, and has made this a core process in its business operations....