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Dream. Dare. Do – that is Suyati’s work principle in a nutshell.

May
27
2016

SLAs and Queues in MS Dynamics CRM

In our previous two posts we saw how case management happens in Microsoft Dynamics CRM. In this piece, let us analyze the Service Level Agreements (SLA) and Queues in Dynamics CRM. Service Level Agreements (SLAs) Service Level Agreements offer an...

May
09
2016

Case Management using MS Dynamics CRM- Part II

In our first blog on case management using Microsoft Dynamics CRM series, we have seen how to add a case, automatic case creation, creating new rule and adding multiple actions apart from case creation. We also had a walkthrough of...

Apr
25
2016

Case Management in MS Dynamics CRM 2016- Part 1

MS Dynamics CRM is tremendously supporting today’s businesses with better streamlined and enhanced customer management features, and we have been writing keenly about the new and cool features of MS Dynamics CRM 2016, the new client side features, and the...

Feb
02
2016

A Quick Glance at MS Dynamics 2016

  The online and on-premise versions of MS Dynamics CRM 2016 along with other updates got launched in January 2016. To be more precise, MS Dynamics CRM 2016, Dynamics CRM online 2016 update, Dynamics CRM Marketing 2016 update, and MS...

Jun
26
2015

Suyati - My Second Home

When Revathy ma’am asked us to provide a feedback about our 1st month of STEP training I couldn’t believe that I have completed one month here at Suyati. The time has gone faster than I thought. When I reached back...