Dream. Dare. Do – that is Suyati’s work principle in a nutshell.
Email templates are useful when a mass number of emails come into play. Email templates can either be personal or public email templates. Typically a template is associated with one record type. This blog describes how to create and manage email templates in Microsoft Dynamics CRM 2016. Creating an email template: From the Main menu […]
Nestled under the punch-line “Enable your organization to grow, evolve and transform”, Microsoft Dynamics 365 is a cloud-based service which aims to respond holistically to specific business requirements through tailor-made apps. These needs will include operations, sales automation and customer service. The services make efficient use of two of the most fertile technologies, analytics and […]
Now you can tap the power of Microsoft dynamics 365 directly from Microsoft Outlook. Yes, Microsoft announces the next generation of the app—Dynamics 365 App for Outlook. This will be available with the December 2016 release of Microsoft Dynamics 365. Dynamics CRM App for Outlook was first introduced in the beginning of 2016. With […]
The tech space is continuously evolving; with new technologies unlocking new possibilities by the day. Enterprises who wish to remain relevant have no choice but to overhaul their products and processes, and offer cutting edge solutions that leverage new possibilities. While ERP has delivered significant advantages for enterprises, chunky interfaces, long learning curve, and serious […]
On 6th July 2016, Microsoft launched Dynamics 365 and Microsoft AppSource which bring under a single cloud-based platform; the powers of ERP and CRM. Microsoft Dynamics 365 will be leading the next step ahead in business transformation, providing efficient ways to employ modern communication technology for business needs. Deemed as a ‘transformative-centric’ release, the […]
In one of our previous posts, we saw the new and cool features of Microsoft Dynamics CRM. This post will walk you through the Fantasy Sales team, a niche feature integrated to MS Dynamics CRM. Founded by Adam Hollander, the Fantasy Sales Team was later acquired by Microsoft in August 2015. So, what is all […]
In our previous two posts we saw how case management happens in Microsoft Dynamics CRM. In this piece, let us analyze the Service Level Agreements (SLA) and Queues in Dynamics CRM. Service Level Agreements (SLAs) Service Level Agreements offer an easy and convenient way to track the time taken by service representatives to solve support […]
In our first blog on case management using Microsoft Dynamics CRM series, we have seen how to add a case, automatic case creation, creating new rule and adding multiple actions apart from case creation. We also had a walkthrough of the case management module in Dynamics CRM. Before starting on with this post, it is […]
Microsoft Dynamics CRM offers a comprehensive suite of business and technology platform that enables companies to market smarter and sell effectively. MS Dynamics CRM plays a key role in reducing costs and increasing profitability of organization. This infographic sheds light on the major advantages of MS Dynamics CRM.