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Dream. Dare. Do – that is Suyati’s work principle in a nutshell.

Salesforce introduces Einstein AI to Service Cloud

Salesforce is giving an AI makeover to its customer service platform- Service Cloud by introducing Einstein to it. Salesforce rolled out Service Cloud Einstein this week, which is an enhanced version of its customer service cloud. With the power of Einstein, Service Cloud will become more intuitive for the customer service agents as well as […]

Feb
09
2017

Salesforce releases the Quip Connect app

Quip, the productivity firm acquired by Salesforce last year is announcing a stream of integrations that will strengthen data connection. Quip is also trying to bring up new features to improve task management. Now, Salesforce is launching the Quip Connect app for Sales and Service Clouds. The Quip Connect app will be available in AppExchange […]

Top 5 Roadblocks in the Way of the AI Empowered Community Cloud

Artificial Intelligence (AI) powered technologies are a rage now. AI works in the background, applying software algorithms on big data to replicate a part of human cognitive abilities. A case in point: A YouGov study in the US predicts $2 billion+ online sales generated exclusively by mobile digital assistants. AI infuses the community cloud with […]

Jan
17
2017

What to expect from Salesforce in 2017

The only thing constant in Salesforce‘s world is change. The company has always brought out innovative new features and products to leverage the latest technology has to offer, while unlocking new possibilities for their users.  The year 2017 promises to be no different. The Service Cloud to Get Even Better The Salesforce Service Cloud is […]

Dec
28
2016

How SalesforceIQ becomes the Smart CRM for your business

Success in today’s fast paced business environment requires a high level of focus and prioritization. Cutting edge tools that take the workforce to this direction are worth its weight in gold. In such a context, Salesforce’s acquisition of RelateIQ, ‘a relationship intelligence platform’ enables Salesforce CRM to turn “smart,” with predictive capabilities. SalesforceIQ is a fusion of […]

Dec
23
2016

Pack in More Power for Your Business with Salesforce Santa’s thoughtful Christmas Gift

A thoughtful gift from “Salesforce Santa” – Manufacturers will know themselves and their clients better This Christmas, Santa has something special in store for enterprise users. The holiday season is the time for fun and mirth, but business leaders are often seen scurrying around, seeking real-time contextual awareness, and strategic alliance with partners in the […]

Dec
16
2016

Why salesforce for nonprofits is here to stay?

We live in an era where technology forms the cornerstone of any successful venture. Enterprise technology has become the order of the day. Successful ventures, be it for-profit or nonprofit organizations, have adapted systems that help centralize information and manage database of prospective customers, partners and relationships with other relevant stakeholders on a Cloud driven […]

Dec
15
2016

Why 2016 is called the Year of Salesforce Lightning

The Gap Between Customer and Business Today’s customers expect personalized interaction, through the channel and time of their preference. A study by Salesforce reveals that 77% of customers are not engaged with companies. With business-to-customer interactions being too late, irrelevant, impersonal, or absent, this results in the creation of a gap between customer and business. […]

Dec
14
2016

A quick glance at the best of Salesforce Winter ’17 release

Customer relationship management (CRM) is a lot like dating. Before you roll your eyes, let me explain. Suppose you are interested in someone, and you ask the person out on a date. What are the chances of a positive response? Now imagine if you could read his/her mind, know exactly what (if) they are looking […]

Dec
05
2016

Salesforce’s core software tools to be available in AWS starting this 2017

Starting from 2017, some of the core Salesforce software will be made available in Amazon’s public cloud. Salesforce made this announcement on Friday, 2nd of December, mentioning that initially this move will be implemented in Canada by mid-2017.  In the coming years, this offer will be extended to other countries as well. For the first time in […]