Dream. Dare. Do – that is Suyati’s work principle in a nutshell.

Software Companies Riding the Wave of Artificial Intelligence

Enterprises across the globe are digitizing their businesses at a remarkable pace. To drive growth and opportunity, software partners are accelerating advancements in AI across their platforms and services. The shift in Microsoft’s focus from hardware to its cloud business and software has definitely increased its revenue. Microsoft saw a revenue rise of 47 per […]

Salesforce makes its way to Australia- Thanks to AWS Cloud

2017 is witnessing the foray of Salesforce CRM into Australia, Sydney AWS region. Very soon the platform will be available from Australian data centers, says Salesforce. The world CRM leader is collaborating with Amazon Web Services Cloud in the Sydney region to make the CRM services available to users through AWS public cloud infrastructure. Thanks […]


How Salesforce continues to be the market leader in CRM space

All good things come to an end, goes the conventional wisdom. This is more so in the case of technology, where new developments sound the death-knell for legacy solutions. Are there exceptions to this rule? Salesforce, the market leader in the CRM space, has had an unchallenged run at the top for quite a while […]


Key features of Salesforce Spring ‘17 Release

The much-awaited release notes of the Salesforce Spring ’17 release is out, complete with 452 pages of features! Salesforce thrives on continuous development, and the Spring ‘17 release does not disappoint. There is greater integration of artificial intelligence, several additions that make the dashboards and reports more intuitive, enhancements to Community workspaces that make community […]

Salesforce and IBM partner to leverage Artificial Intelligence

Salesforce and IBM announce a strategic global partnership aimed to jointly deliver Artificial Intelligence (AI) solutions. This AI partnership is designed to influence the way companies make decisions smarter and quicker than ever before. IBM Watson, the AI platform introduced by IBM and Salesforce’s AI platform Einstein will seamlessly integrate to empower AI and take […]


How Einstein-powered Salesforce Service Cloud enables you to delight the customer

Understand the customer. Anticipate their need on a real-time basis. Exceed customer expectations at every opportunity. Sounds easy? With Salesforce’s AI-powered Einstein service cloud, marketers can certainly have it easier. Service Cloud Einstein is a dynamic version of the popular customer service cloud, powered by the latest Artificial Intelligence technology. Understand the Customer The basic […]


Why Salesforce Sales Cloud is the leader of CRM solutions

Cloud based customer relationship management tools have been doing the rounds for quite a while now. Among the many tools that are available in the market, Salesforce Sales Cloud has gained immense prominence, so much so that it has earned the tag of being the granddaddy of cloud-based customer relationship management (CRM) solution. Sales Cloud […]

Salesforce introduces Einstein AI to Service Cloud

Salesforce is giving an AI makeover to its customer service platform- Service Cloud by introducing Einstein to it. Salesforce rolled out Service Cloud Einstein this week, which is an enhanced version of its customer service cloud. With the power of Einstein, Service Cloud will become more intuitive for the customer service agents as well as […]


Salesforce releases the Quip Connect app

Quip, the productivity firm acquired by Salesforce last year is announcing a stream of integrations that will strengthen data connection. Quip is also trying to bring up new features to improve task management. Now, Salesforce is launching the Quip Connect app for Sales and Service Clouds. The Quip Connect app will be available in AppExchange […]

Top 5 Roadblocks in the Way of the AI Empowered Community Cloud

Artificial Intelligence (AI) powered technologies are a rage now. AI works in the background, applying software algorithms on big data to replicate a part of human cognitive abilities. A case in point: A YouGov study in the US predicts $2 billion+ online sales generated exclusively by mobile digital assistants. AI infuses the community cloud with […]