Suyati’s Computer Telephony Integration (CTI) development capabilities range from out-of-the-box CTI solutions to pre-integrated solutions with leading CRM tools that allow for fully customized CTI implementations. We offer high-performance, scalable solutions for configuring and deploying CTI applications with third-party platforms including CRMs and workflow solutions.
Suyati’s unique specialization and niche capabilities offer its customers world-class and cutting edge solutions in Open CTI development and integration for major CRMs like Salesforce. Integrating your CTI system with your CRM ensures that you make the best use of your customer data that is already available. Following statistics show that CTI lays the foundation for a cost effective contact center:
Handling a call on first contact
Each subsequent contact
Customers with positive contact center experience
more likely to repurchase
Open CTI is cloud based and comes with a single code base. The whole organization can transform to Open CTI with a single installation process. CTI integration enables interaction with other third-party applications to help provide a more enriching experience to the end-user.