What is Digital Transformation?
Imagine your business attaining continuous optimization in customer services, business processes, and competencies. This is possible only if your digital partner can leverage disruptive technologies including Social, Mobile, Analytics, Cloud, and IoT that will redefine your customers’ experiences, relationships, and transactions. That digital partner is Suyati.
Our digital solutions enable customer acquisition and customer retention, having broken the traditional silos, to design a three-part digital solution map—Experiences, Relationships, and Transactions.
Outdated customer service and support processes must be tweaked fundamentally to embrace new operating models and constantly evolving technologies, such as Social, Media, Analytics, Mobility, and IoT. To make this a reality, Suyati’s consultants and solution architects take into account how your customers interact with your brand. We design your digital strategy to encompass multi-channel compatibility, which is critical to redefine customer experience in the digital era.
Rebuilding customer experience in the digital age
Suyati partnered in the digital transformation exercise of a leading educational institution in the US. As technology and strategy partner, we helped the institution realign its existing CRM system and build a world-class website with responsive UI. Going beyond developing and launching the application successfully, we provided the institution holistic support in improving its customer experience.