The online and on-premise versions of MS Dynamics CRM 2016 along with other updates got launched in January 2016. To be more precise, MS Dynamics CRM 2016, Dynamics CRM online 2016 update, Dynamics CRM Marketing 2016 update, and MS Social Engagement 2016 are now available for the users.
This release includes several new and updated features. The new version is integrated with Cortana sales suite which enables users to perform sales activities easily and effectively. These features help you handle different business scenarios. In this piece, we will walk you through the new and the cool features of MS Dynamics 2016:
Microsoft Dynamics CRM 2016 allows users to create word and excel documents. Though this functionality was existent in the previous versions, now it is possible to generate the documents with a single click.
To see the available templates in CRM 2016 navigate to Settings-> Business-> Templates-> Document Templates. A set of predefined excel and word documents templates are listed under the Available Templates view as shown below:
Now you can utilize the OneDrive for Business in CRM feature that allows you to store and manage your private documents in OneDrive. These documents are accessible to the CRM. In order to access these documents the system administrator should enable OneDrive for Business in CRM.
You need the following to use OneDrive for Business feature:
This light weight App helps you track incoming and outgoing emails easily. This is compatible across different mobile devices and browsers. This release allows sales persons to stay productive by getting the contextual information right into their inbox from Dynamics CRM. Microsoft Dynamics CRM App for Outlook enables you to track emails, add contacts from mails, and create new records and so on.
MS Dynamics CRM 2016 has introduced a set of interesting marketing features. Two new features added to CRM 2016:
This feature helps the marketing team ‘go mobile’. Now it is possible to create short message service [SMS], that is, text messages campaigns in Marketing. Dynamics Marketing will support inbound and outbound SMS marketing in the selected areas.
This is the core marketing pillar of Dynamics CRM. In CRM 2016, the email editor is modified with easy-to-use functionalities. The new version includes the capabilities to see the generated HTML in emails interactively.
Allows creation of various Knowledge Base (KB) articles based on customer feedback. It is also possible to add videos and images to the KB articles. In the new version of Dynamics CRM, two roles are introduced for the people working on the knowledge articles:
Some of the key features of MS Dynamics 2016 Knowledge Management are:-
The Unified Service Desk is at the heart of delivering advanced enterprise services by providing service organizations with the unique ability to deliver a single agent desktop with access to back-end systems and third party applications. This release enhances the installation experience by enabling upgrades/patches to be delivered through Windows Update / System Center, and distributing custom control DLLs through CRM Server configuration.
The MS Dynamics CRM 2016 comes with a robust version of Unified Service Desk [USD]. The USD configuration page is now quite easier to manage and provides a more elaborate view of the configuration details. It is also possible to clone the configurations. Thus, instead of creating a configuration from scratch, you can change the existing configuration according to your needs. In addition to this, you can upload a new application configuration to MS Dynamics USD settings. With all these functionalities Microsoft also includes some additional features which dramatically changed the usability of the CRM.
The new version of MS Dynamics CRM provides different ways to stay connected to various social networking sites. The social listening and social analytics feature in Dynamics CRM 2016 allows the users to search boards, forums on Twitter, Facebook, blogs and custom sources via RSS, including internal non-public sources, like Yammer.
It assists the sales teams in understanding the various social features of a lead. The Microsoft Social Engagement will automatically detect potential leads and cases which improves the sales performance and provides an opportunity to convert social interaction to suitable business needs.
Which new feature in MS Dynamics 2016 did you like the most? Leave your comments below.
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About the author
Soumya P S is currently working as a Software Developer at Suyati Technologies. She holds a certification in Microsoft Dynamics CRM Customization and configuration. She is an expert in ASP.NET too. Soumya is an avid writer who likes to write stories, screenplays, poems and blogs. She also plans to publish a book in the near future. Soumya is a trained Bharatanatyam dancer and performs often. She is also interested in movies and theater arts, and loves to read different genres of books. Besides she is interested in social work too.