Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. It focuses primarily on Sales, Marketing, and Service sectors.

Our Microsoft Dynamics team creates tailor-made experiences for our clients that are proactive in nature.

Our areas of expertise

Leveraging Microsoft Dynamics, we assist companies in delivering top-of-the-line customer experiences.

We assist in:

  • Building long-term strategic relationships that are proactive, personalised, and predictive.
  • Our solutions are spread across marketing, sales, and service.
  • Predictive customer engagement by using analytics

Suyati provides the following services in Microsoft Dynamics CRM:

Dynamics CRM for Business

When it comes to business we use the following CRM functionalities for efficient operations

  • Centralize contacts in one place
  • Categorize and segment the prospects

This is one of the primary benefits of a CRM system. By improving the technology in which key business information is stored, we help our clients reduce the risk of loss. In order to make business activities more efficient, Suyati utilizes the following CRM functionalities:

  • Centralize contacts in one place
  • Automate lead generation
  • Mobility/Email
  • Marketing campaigns
  • Sharing of data
  • Creation of reports
  • Creation of charts
  • Contact management
  • Account management
  • Activity management

Social listening

We have proven expertise in leveraging Microsoft Social Engagement effectively. Our team uses powerful social tools to further the sales and marketing efforts of our clients thereby helping them gain valuable insight into how their target audience feels about their business. We also assist them in proactively connecting with customers, fans, and critics on social media.

Social analytics

Our team makes full use of the powerful social analytics of Microsoft Social Engagement to supply our clients with more interactive analytics along with richer data to gain a thorough understanding of their business on areas that are sometimes overlooked.

Enhanced sales management

We utilize Microsoft Dynamics to improve sales management for our clients with key performance indicators (KPIs) for all partners, which highlights performance against the set targets. KPIs can be created for any category, and this includes order status, year-to-date sales, and credit status. Suyati has proven skills in many areas of Microsoft Dynamics CRM implementation and that includes:

  • Integration of Microsoft Dynamics CRM to 3rd party applications
  • Development, Implementation, and Customization of Microsoft Dynamics CRM
  • Load Testing
  • Troubleshooting
  • Speed Diagnostics
  • Enhancements

Project Methodology

What we do is divide projects into Stages. We strictly adhere to a project methodology that helps us deliver seamlessly. These are the various stages that we divide the projects into:

  • Stage 1: Project Scope & Definition
  • Stage 2: Recommendation & Assessment
  • Stage 3: Implementation – Development & Deployment
  • Stage 4: Training & hand over
  • Stage 5: Live Support

Our team assists companies in developing Microsoft Dynamics CRM that will help them improve overall sales and business.