Sweetening customer relationships.

Sugar CRM initially started out as an open source project, has now diversified into both community versions that are free, and feature-rich professional versions that must be paid for. Today, Sugar is the complete CRM, which streamlines your sales processes, ensuring that customers are moved up the sales cycle, faster and smarter.

Sugar automates all the main sales, customer service and marketing outreach processes, ensuring a coordinated and collaborative approach to customer delight. What sets this CRM apart, is the focus on the individual. Each user gets breakthrough functionality that makes this tool a pleasure to use. The result is extremely high adoption rates, and greater, clearer business insights.

Sugar comes with the option of either an on-premises or cloud based system. And the best part is that the source code is accessible – implying that it should be easy to get the CRM working perfectly for your needs.

The basic features offered are:

  • On-premise or cloud deployment
  • Scheduled data backups
  • Social media integration
  • Mobile device accessibility
  • Sales Force Automation
  • Marketing Automation
  • Support Automation
  • Customer Service / Call Center Automation
  • Integration via web services API
  • Advanced Customizable Reporting
  • Customizable Forecasting
  • Business Process Workflow
  • Sugar Mobile
  • Sugar Plug-in for Microsoft Outlook
  • Customer self-service portal

Our Clients

At Suyati, I've witnessed true entrepreneurial spirit, practised in word and deed, team work executed with elan, and a work culture that breeds innovation and the willingness to go the extra mile in the search for excellence.

Gian Kolbjornsen ,Chief Innovation Officer at Xait

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We have worked with the Suyati team to implement a key workflow on CRM. The Salesforce team was very patient and responsive to our requests. Suyati is a “customer-first” organization and I would definitely use them again.

Cara Sterling , Director|Health Care Initiative, Harvard Business School

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Suyati expertly managed the transition from our previous development partner and were up to speed in no time. Since taking over, they have delivered all product enhancements on schedule and in a more cost effective way. Their dexterity and knowledge of the Salesforce and Salesforce1 platforms have made them an invaluable partner to SalesITV.

Aaron Sweetman ,Co-founder, SalesITV

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Suyati has far superseded our expectations from preliminaries to project completion. We have undertaken many projects with the same scope of works as this project with European and American companies. Never has a project produced such proactive, fast, tangible results. Communication and understanding of our vision and needs prior to programming was outstanding. We will continue our relationship with Suyati, we have further website and salesforce development requirements and we have not hesitation in choosing Suyati. We can’t recommend them highly enough.

Laura Martinez ,Founder & CEO, Solar & Glass Living Group

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Suyati has a proactive, focused and technically competent team that delivers to our needs time and again. The infrastructure at Suyati is world class making the communications with our teams very smooth. Suyati’s security policies, physical and system safeguards and the integrity of the leadership ensure that our IP developed at Suyati remains totally secure.

Gerry Bailey ,CIO, Fifth Gear LLC

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