As a CX evangelist, Mukund Krishna believes in applying technology to streamline business processes and problems, especially those related to customer acquisition. As the Founder and Chairman of Suyati Technologies, his role is to bring in business, drive the organization’s vision, ensure perfect project and process management, and mentor his employees into being leaders, entrepreneurs, and drivers of positive change. Suyati helps clients deliver exceptional experiences to engage their customers throughout their lifecycle. In his 28-year career, Mukund has experience in delivering global IT solutions for various businesses including B2B and B2C software, engineering services, automotive, consulting, and utilities across the US. His areas of expertise include technology and team leadership, revenue generation and sales, budget control, technology selection, risk mitigation, and customer delight.
Currently, Mukund is an advisory board member at Missouri State for their CX certificate program and a member of Swinburne University of Technology’s CSSE course advisory committee. He recently completed the SEED Transformation program, a year-long on-the-ground leadership program with Stanford University. He is also a charter member of TiE Kerala and Regional Council Member at NASSCOM. Mukund holds an MS from the State University of New York at Buffalo, and an MBA from Indiana University’s Kelley School of Business.
Raj brings over three decades of experience in the field of IT spanning delivery, operations, transformation management, and stakeholder relationship. His experience and leadership is in delivering technology-driven business services and solutions, providing outstanding client service, and driving revenue growth. He has made remarkable contributions to IT companies like Mphasis, UST Global, and Compuware Corporations. Before Suyati, he was responsible for spearheading the transformation, process improvement initiatives, and overall company goals for CCS Technologies.
At Suyati, Raj oversees the overall business and global operations and the current functional departments of the company. He also assists in the organization-wide initiatives, investments in start-ups and other ventures, and introducing new development programs. Raj’s greatest strengths are his creativity, drive, and leadership. He has been recognized and awarded as an exemplary business leader for his leadership and consistent focus on customer satisfaction. He loves traveling and learning about new cultures. He is a certified data science executive from Johns Hopkins University, IIM-certified in strategic leadership for IT companies, and holds a bachelor’s degree from the University of Madras.
Revathi is the executive director at Suyati Technologies where her role is to create and communicate content solutions that stick. A passionate writer herself, she aims to develop a common vision, communicate a clear understanding of the project goals and company direction, and help create great content for branding and engagement. With over 25 years of experience in IT, business, consulting, and entrepreneurship, Revathi has two start-ups to her credit and has delivered technical solutions to businesses including universities, automotive suppliers, PR and marketing firms, IT solutions, and insurance. As an IT consultant, she has been a preferred vendor to Fortune 500 clients like Charles Schwab, Conseco, Allison Transmissions, and Eli Lilly. Revathi is an avid blogger and has been in love with the written word for as long as she can remember. When not browbeating the marketing team to create the mother of all content calendars, she is busy grappling with spirituality, mentoring women into taking leadership positions, and reading every whodunit book ever published. She has a bachelor’s degree in English and a master’s degree in business.
Prakash is a competent Technology Executive with extensive and diverse expertise across industries like Retail, Learning and Development, Banking, and Telecommunications. He has a proven record in establishing and driving the technology vision and strategy for various company's business goals. At Suyati, Prakash is responsible for overseeing the Service Delivery Operations for IT and leading large global teams to meet and exceed customer expectations.
Prakash is a seasoned business leader with 25+ years of global experience in technology innovation, large-scale IT transformation initiatives and organizational upgrades to optimize an organization’s operational efficiency. Prior to joining Suyati, he was heading Ken Interactive(India) Pvt Ltd in providing technology strategy and vision to identify and implement the best technology solutions to meet business and customer needs. He has also made positive contributions to established organizations like Fabprod Retail Pvt. Ltd., One Enterprise Software Products and Services Pvt. Ltd., MphasiS, and Electronic Data Systems (EDS).
Shilen Saugunan is the CEO and founder of SS Consulting, a global advisory firm providing expertise on strategy, people, process, and technology to startups and SMEs. Through SS Consulting, Shilen offers high-potential startups mentoring, seed angel investments, and acceleration. Shilen was the lead investor and chief mentor of a successful fintech startup, Paymetry. A part of Paymetry’s equity was acquired by ICICI Bank recently. Before he founded SS Consulting, Shilen was the MD and CEO of Arbitron India. He joined the parent company, Arbitron Inc., as a senior software developer in 1999 and rose through the ranks quickly to the director of IT before coming to Kochi to set up the fully owned subsidiary. He played a key role in the success story of Arbitron at Infopark. Shilen also led the seamless merger and transition of Arbitron India to Nielsen and TCS after Nielsen acquired Arbitron in 2014.
Shilen holds a master’s degree in aerospace engineering from IIT and a bachelor’s degree in mechanical engineering from NIT Calicut. His first job was as an engineering scientist at ISRO for eight years. He now gives back to the scientific and IT community as a part of the board of directors at UL Cyberpark; regional council member of NASSCOM, Kerala; member of the board of governors for the Technology Business Incubator at NIT, Calicut; and as chairman for Malabar Innovation Zone, Kerala’s first accelerator with its own Native Angel fund, Malabar Angels. He operates out of Kochi and Kannur.
Praveen is an accomplished, performance-driven professional who comes with over 11 years of experience in multiple HR domains. His areas of expertise span people management, talent acquisition, talent management & engagement, transition management, and talent retention, to name a few. An MBA graduate in Human Resources from Chhattisgarh Swami Vivekanand Technical University, Bhilai, Praveen is an excellent team player who connects well with multi-cultural teams, internal and external stake holders, business units, and different hierarchical levels of the organization. During his stint in Mobiveil Inc. and Larsen & Toubro Technology Services, he was actively engaged in workforce planning, succession planning, and skills assessment. On several occasions, he has demonstrated his ability to coach managers and supervisors to use the company best practices for maximum effectiveness.
In his current role as Director, Human Resources at Suyati Technologies, he has been instrumental in spearheading employee-related activities, implementing a pragmatic business HR model, and developing initiatives to support the goals of the concerned business segment. He has successfully led various HR teams and kick-started several organization development initiatives. Moreover, he has introduced many effective techniques in recruitment and training & development, established a competency mapping & framework, and handled performance management, DEI, etc. He possesses a clear understanding of how to engage people with his growth and performance-oriented mindset. He has designed and implemented various Employee Engagement frameworks for retention of employees, and has been actively involved in various CSR initiatives. He was instrumental in designing and implementing the Rewards and Recognition program, as part of creating an impressive corporate culture. He has well-managed the Facility Management team to ensure the proper maintenance of health, hygiene, and safety of employees. He has been actively involved in setting up new locations and facilities as part of organizational expansion. His initiatives towards enhancing the visibility of the organization included conducting campus connect programs and setting up technical training facilities at multiple centers. He has been instrumental in creating multiple dashboards for leadership teams, thus enabling them to gain insights about the organization. Overall, he took many constructive measures to improve the organizational efficiency, at the same time acting as a culture change agent.
Dama is a technocrat who comes with over two decades of rich experience in the IT segment in domains such as Infrastructure Management, Compliance, Change Management, and Partner Relationships. Currently serving as the Head of Internal IT|CISO at Suyati Technologies, he manages the company’s technology operations by aligning them with the organizational goals and objectives. He is also instrumental in implementing new IT systems and policies. At Suyati, he looks after IT (Systems & Network) Management, IT & IT Services Design, Implementation and Management for Software Development facility, Networks and System Design, Data Center Design, Budgets, Vendor Management, and Asset Management. He has also donned managerial roles in companies such as Ind-Sigma Infotech
Private Ltd., a subsidiary of Fifth Gear (acquired by Speed Commerce), VTC India, and e2Mars India Interactive Software Solutions Pvt. Ltd.
During his stint with Expert Information Technology as MCSE Trainer/Systems Administrator, he has conducted corporate training for several high-profile organizations including Indian Navy, Petronet, etc. He holds a Post Graduate degree in Computer Applications (MCA) from IGNOU and a Bachelor’s Degree in Computer Science from the University of Kerala. He possesses in-depth industry knowledge in data centers, IT management, networking, web services, software development, system & network administration, and IT service management. Further, he is well-acquainted in different tools & technologies such as Enterprise software, Microsoft SQL Server, Windows Server, VMware, IIS, Microsoft Technologies, C#, ASP.net, Oracle, SharePoint, Visual Studio. He is well-known for his interpersonal and team management skills.
Vinod Kumar is an excellent administrator, well-known for his strong organizational and interpersonal capabilities. Currently serving as the Head of Administration at Suyati Technologies, he ensures that the company workflows are efficient and productive. As an amazing strategic thinker, he is involved in long-term strategic planning for the overall development of the organization. He is looked upon for his extraordinary leadership abilities. Through his team building capabilities, he ensures to foster a reliable and comfortable workplace where every employee is confident to collaborate with others and voice his opinion. He is quite passionate about achieving the organizational goals, and constantly works towards ensuring that the business offers a product or service that exceeds the expectations. He serves as a motivator and guide to one and all in the organization, and closely follows the company’s key objectives and values. He is open and willing to work with others to develop solutions for resolving various organizational challenges.
Sandeep is a staunch accounts & finance professional who comes with over a decade-long experience. He is very systematic and process-oriented when it comes to matters related to his core expertise. He is keen on adding value in his dealings with all stakeholders, and attributes his success to his in-depth industry knowledge and business acumen. He tries to understand the customer requirements in the best possible manner and delivers outcomes accordingly, within the finance & accounting landscape. A die-hard perfectionist, he is open and honest about his capabilities, and commits on assignments only when he knows he can deliver the best.
He has held several high-profile roles at Suyati Technologies, the latest being AVP – Strategy & Finance. As an outstanding professional, he has been responsible for execution and
completion of auditing and accounting functions. He has performed financial statement audits as per Indian Income Tax Act, Companies Act, Financial Accounting Standards, and other related statutes. Further, he has also assisted the attesting authority in ensuring that the financials and reports are as per the standards and framework. Moreover, he has worked with numerous customer entities to draft and implement internal standards and policies. Working in different roles at Suyati and other companies, he has handled payroll management, employees’ tax planning, business model preparation, monthly billing to clients, funds management, debtors’ follow-up, and ensured compliance with applicable financial reporting framework, to name a few.
He is a CA Finalist from the Institute of Chartered Accountants of India and holds many licenses and certifications including Software Estimation from Simplilearn, Introduction to R (edX 2.3) from DataCamp, etc. His core areas of expertise include payroll processing, financial accounting, auditing, Tally ERP, etc.