Customer Experience or CX is the art of putting emotions to work. Don’t believe me? Consider the following survey which maps how emotions play a key role in the adoption…
Author
DR. CHARLES PATTI
DR. CHARLES PATTI
Dr. Charles Patti works with Suyati as Customer Experience Advisor. He has a broad and deep background in all phases of customer experience and sectors, including B2C, B2B, and not-for profit, including financial services, retail, telecommunications. He is a frequent presenter at industry trade shows, conferences, and webinars and is the author of several books and dozens of articles on various aspects of marketing management and customer experience.