Nisha Deepu

The infographic explores the state of IT outsourcing in 2021, including the top priorities. It lists seven major trends that will impact IT outsourcing in 2021 and beyond. As stakeholders…

Most businesses look to do more with less in a competitive and efficiency-focused world. Consider IndianMoney, a large India-based financial company. The company offers advice to help customers make wise…

Did you know that in December 2019, the Canadian company Blue Dot used AI to predict and report the news of the COVID-19 outbreak? Technology has come a long way…

Analytics improves the insurance claim process significantly. It offers several benefits for insurers, customers and other stakeholders. It smoothens, automates and accelerates the claims process. It helps to unearth relevant…

RPA has always offered significant advantages for the healthcare industry. The COVID-19 pandemic makes RPA almost indispensable for the healthcare providers and other industry stakeholders. RPA helps in COVID-19 testing,…

COVID-19 has turned the world upside down. Business leaders who frowned at the idea of remote working are hailing the benefits of working from home and focusing on maximizing remote…

More than eight out of ten companies consider CX the key to market dominance. Automation and analytics helps insurers improve CX on normal days, and even more so during a…

During these times of pandemic crisis, student recruitment for higher education across the globe has been hit hard. According to a survey by Quacquarelli Symonds (QS), a leading organization that…

Chatbots offer significant cost, efficiency and other benefits for businesses and customers alike. But going overboard will fully automated bots may not always be the best solutions. There are instances…

One in three consumers will walk away from a brand they love after just one bad experience. – Future of CX report, PwC Why CX Matters Yes, every business today…