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Priya Sen

Priya Sen

RPA for Banking & Finance Services Sector
Blog

RPA in BFSI – An Effective Tool for Intelligent Banking to Improve Customer Experience

by Priya Sen September 26, 2020
by Priya Sen September 26, 2020

The modern banking and finance business is constantly growing and changing exponentially. As a result, financial institutions are faced with the challenge to stay competitive and create better and efficient…

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BlogMS Dynamics

Leveraging the capabilities of Dynamics 365 for Customer Service

by Priya Sen July 24, 2019
by Priya Sen July 24, 2019

Dynamics 365 for customer service offers a host of features and tools on a single platform, providing a 360-degree view of the customers. It can be accessed from anywhere through…

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BlogMS Dynamics

What makes MS Dynamics 365 for Marketing the undisputed choice for marketers

by Priya Sen July 18, 2019
by Priya Sen July 18, 2019

The much-awaited marketing module for Dynamics 365 by Microsoft finally hit the markets early this year. This marketing automation application has a lot to offer, providing marketers with a 360-degree…

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BlogSalesforce

Salesforce and Pardot: Redefine Your Marketing Strategy for Increased ROI

by Priya Sen June 28, 2019
by Priya Sen June 28, 2019

Marketing automation is what modern marketers swear by to get ahead in today’s competitive world. If implemented well, it can be a real game changer, making a huge impact on…

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BlogSitecore

How Sitecore’s Personalization capabilities help in Customer Acquisition

by Priya Sen June 27, 2019
by Priya Sen June 27, 2019

Want to increase the quality of customer interaction? Improve conversion rates? Drive repeat purchases? One-on-one personalization could be the key to achieving all of them. According to a study by…

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BlogSalesforce

4 Golden Rules to Boost Data Quality in Salesforce

by Priya Sen June 20, 2019
by Priya Sen June 20, 2019

The past decade has witnessed a surge in cloud computing technologies. Out of the many, Salesforce is one such technology that has made its mark in the computing world through…

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BlogCXDigital Transformation

How Can a Data-driven Culture Help in Customer Experience?

by Priya Sen June 18, 2019
by Priya Sen June 18, 2019

So, what exactly is a data-driven culture? Data-driven culture is nothing but a culture in an organization that empowers every individual to gain access to the humongous data of the…

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BlogMS Dynamics

Why choose Dynamics 365 Non-profit Accelerator for your Business?

by Priya Sen April 25, 2019
by Priya Sen April 25, 2019

Microsoft’s group of Tech Team for Social Impact has been offering innovative platforms and suite of solutions to non-profits worldwide, helping them carry out their mission and create as well…

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BlogCX

Chatbots Taking Over Mainstream Customer Service

by Priya Sen March 14, 2019
by Priya Sen March 14, 2019

All kinds of businesses, be it B2B or B2C, have been majorly staff driven where people are responsible for providing services and assistance to existing and potential customers. However, in…

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BlogSalesforce

Salesforce Winter ‘19 Highlights – Reinforcing Customer Relationships

by Priya Sen November 27, 2018
by Priya Sen November 27, 2018

Everyone looks forward to the seasonal releases by Salesforce thrice a year – the Spring, Summer, and Winter Releases. Salesforce Winter ‘19 Release Notes are available and it is time…

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