Author

Roberta O’Keith

Roberta O’Keith, a passionate Customer Experience Expert, has joined hands with Suyati as a CX Advisor. She is an expert in designing CX programs with a purpose to see businesses grow revenues and profits, retain customers longer, and also thrive in an uncertain economy. She helps organizations in all aspects of their business and brings the customer voice to every discussion and decision. She is also an expert when it comes to identifying the right systems, processes, and people to drive an organization’s customer-centric culture and growth.

Level-up your customer experience by integrating your operational data in your CX strategy

by Roberta O’Keith September 1, 2020

Operational data is exactly what it sounds like… data generated from day-to-day business operations. This includes data generated from your finance department, sales department, call center operations, marketing team, or…