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Teena Mary Kurian

Teena Mary Kurian

6 CX Tips For a Different Holiday Season in 2020
BlogCustomer ExperienceCX

6 CX Tips For a Different Holiday Season in 2020

by Teena Mary Kurian November 12, 2020
by Teena Mary Kurian November 12, 2020

Surely what mentioned above aren’t the only steps you can take to ensure a smooth customer experience during the holidays. But it is definitely a start. To summarise: Concentrate on…

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BlogCustomer ExperienceCX

How to Develop Dynamic Customer Experience Practices

by Teena Mary Kurian October 27, 2020
by Teena Mary Kurian October 27, 2020

By now, we must sound like a broken record, shouting out the top of our voices over and over again that customer experience (CX) is the future. And it is…

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BlogCRMCX

Tips & Tricks of CRM for Fluid CX

by Teena Mary Kurian September 29, 2020
by Teena Mary Kurian September 29, 2020

Customer Relationship Management (CRM) Systems help companies to manage their relationships and interactions with both existing and prospective clients. But rarely do companies make use of their CRM to achieve…

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BlogCX

What are the Top 3 risks for implementing a CX Program?

by Teena Mary Kurian August 30, 2019
by Teena Mary Kurian August 30, 2019

75% of CX initiatives fail on execution – Paul Hagen, Forrester CX Analyst Statistics across board for Customer Experience (CX) initiatives are alarming. While companies firmly believe (89%) that they…

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