Surely what mentioned above aren’t the only steps you can take to ensure a smooth customer experience during the holidays. But it is definitely a start. To summarise: Concentrate on…
By now, we must sound like a broken record, shouting out the top of our voices over and over again that customer experience (CX) is the future. And it is…
Customer Relationship Management (CRM) Systems help companies to manage their relationships and interactions with both existing and prospective clients. But rarely do companies make use of their CRM to achieve…
75% of CX initiatives fail on execution – Paul Hagen, Forrester CX Analyst Statistics across board for Customer Experience (CX) initiatives are alarming. While companies firmly believe (89%) that they…
