The annual Spring, Summer, and Winter releases enhance Salesforce’s ever-resilient CRM platform. True to form, the Summer’20 release contains a host of new features and confirms Salesforce’s long-standing reputation for…
During these times of pandemic crisis, student recruitment for higher education across the globe has been hit hard. According to a survey by Quacquarelli Symonds (QS), a leading organization that…
One in three consumers will walk away from a brand they love after just one bad experience. – Future of CX report, PwC Why CX Matters Yes, every business today…
Customer Relationship Management (CRM) continues to be the largest as well as the fastest growing category in enterprise software now. Take a look at some of these figures published by…
Why do I need a marketing automation software when I have a CRM? A number of businesses ask us this question because it seems rather obvious – after all CRM…
Gartner named it the World’s #1 CRM Platform of 2016. 90% of Fortune 500 companies use at least one app from Salesforce’s AppExchange. 150,000+ enterprise users rely on it to…
Consumer shopping trends show that 81% of consumers will research your product online before making a purchase. 80% of customers say the experience a company provides is as important as…
For customers who are used to Netflix suggestions on programs to watch and Amazon’s hyper-customized shopping deals, customer relationship is all about meeting – if not exceeding – expectations seamlessly,…
The business process flow feature in a Customer Relationship Management (CRM) helps the user to understand the various stages associated with the business and the vital information that is captured…
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How is Microsoft positioning Dynamics 365 as a catalyst in Digital Transformation?
The winds of change spare no one. Every enterprise is in the process of some transition or other, trying to cope with a highly fluid business environment, characterized by fast-paced…
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