Customer Relationship Management (CRM) continues to be the largest as well as the fastest growing category in enterprise software now. Take a look at some of these figures published by…
CRM
Why does your business need a CRM and Marketing Automation Integration
Why do I need a marketing automation software when I have a CRM? A number of businesses ask us this question because it seems rather obvious – after all CRM…
Gartner named it the World’s #1 CRM Platform of 2016. 90% of Fortune 500 companies use at least one app from Salesforce’s AppExchange. 150,000+ enterprise users rely on it to…
Consumer shopping trends show that 81% of consumers will research your product online before making a purchase. 80% of customers say the experience a company provides is as important as…
For customers who are used to Netflix suggestions on programs to watch and Amazon’s hyper-customized shopping deals, customer relationship is all about meeting – if not exceeding – expectations seamlessly,…
All you need to know about Business Process Flow in Dynamics 365
The business process flow feature in Customer Relationship Management (CRM) helps the users understand the various stages associated with the business and the vital information that is captured in each…
How is Microsoft positioning Dynamics 365 as a catalyst in Digital Transformation?
The winds of change spare no one. Every enterprise is in the process of some transition or other, trying to cope with a highly fluid business environment, characterized by fast-paced…
Mobile technology has taken over traditional forms of communication, gradually becoming the core of business development and communication. This calls for a switch to newer methods of communication. Likewise, the…
What’s new in Salesforce Marketing Cloud October release?
On October 27, 2017, the latest release of the Salesforce Marketing Cloud went live. The new and improved October release comes with a host of striking features that will add…
Have you ever been in a scenario where you wanted to search immediately for a “Client/Customer” during a call or even a phrase without being sure of which entity (accounts,…