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Category:

Customer Experience

Scaling to New Normal
BlogCustomer ExperienceCX

Scaling to the ‘New Normal’

by Barbara Wittmann November 30, 2020
by Barbara Wittmann November 30, 2020

The time is now to start the transformation to an Intelligent Enterprise 2020 has challenged all of us to the core. We had to change plans on the go. Well…

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6 CX Tips For a Different Holiday Season in 2020
BlogCustomer ExperienceCX

6 CX Tips For a Different Holiday Season in 2020

by Teena Mary Kurian November 12, 2020
by Teena Mary Kurian November 12, 2020

Surely what mentioned above aren’t the only steps you can take to ensure a smooth customer experience during the holidays. But it is definitely a start. To summarise: Concentrate on…

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BlogCustomer ExperienceCX

How to Develop Dynamic Customer Experience Practices

by Teena Mary Kurian October 27, 2020
by Teena Mary Kurian October 27, 2020

By now, we must sound like a broken record, shouting out the top of our voices over and over again that customer experience (CX) is the future. And it is…

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CRMCustomer ExperienceInfographics

How CRM and Data can Elevate Your Customer Experience

by Team Suyati October 14, 2020
by Team Suyati October 14, 2020

CX is all-important for the success of a brand. Businesses look for CRM to deliver superiordigital experiences and match the ever-increasing customer expectation. CRM manages transactions to ensure seamless customer…

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Customer ExperienceCXInsurance

How Analytics can create a Better Customer Insurance Experience

by WESS SCHUYLER September 16, 2020
by WESS SCHUYLER September 16, 2020

A recent McKinsey study states that 70% of buying experiences are based on how customers feel during their buyer journey. In other words, a majority of your business is tied…

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Level-up your customer experience by integrating your operational data in your CX strategy
BlogCustomer ExperienceCX

Level-up your customer experience by integrating your operational data in your CX strategy

by Roberta O’Keith September 1, 2020
by Roberta O’Keith September 1, 2020

Operational data is exactly what it sounds like… data generated from day-to-day business operations. This includes data generated from your finance department, sales department, call center operations, marketing team, or…

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Broken-Customer-Experience
BlogCustomer ExperienceCX

Broken Customer Experience? What’s the Fix?

by Team Suyati August 19, 2020
by Team Suyati August 19, 2020

By the end of 2020, the key differentiator for a brand will be its customer experience rather the product or the price of the product, says the follow-up report, Customers…

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Popular Posts

  • 1

    What are the Top 3 risks for implementing a CX Program?

    August 30, 2019
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    What is Salesforce CRM and What Does it Do?

    February 19, 2014
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    Do you need a separate CX Team at your company?

    September 2, 2019
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    How to build Employee Advocacy for your Business?

    September 3, 2019
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    Tips to Reduce Salesforce Pricing

    February 17, 2015
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