Gartner picks Salesforce as leader for 11th time straight

IT News-Salesforce Gartner Magic Quadrant

Salesforce, a global leader in CRM has been named as the Leader in Gartner Magic Quadrant for Salesforce Automation (SFA) 2017 for the 11th consecutive year.

From 1999, it has been an innovative journey by Salesforce in taking customer relationship management CRM and Salesforce Automation SFA to the cloud. They have made it possible for companies to access their customer information from anywhere in the world anytime. Gartner recognized Salesforce for its high vision in SFA and execution of this vision.

Salesforce has changed the cloud computing space with Artificial Intelligence and optimized functional capabilities.

Sales Cloud Einstein, the first comprehensive AI for CRM is what helped Salesforce to this position. Sales Cloud helps sales people deal with customers smartly and close deals quickly. Einstein AI takes into account the hottest leads, bypassing time consuming data entry and also provide information to build better customer relationships. Smart and up to date Information storage helps making decisions faster than ever before.

According to Gartner, “sales force automation (SFA) applications automate the sales activities, processes and administrative responsibilities for an organization’s sales professionals. SFA is a foundational technology that provides core sales execution capabilities: account, contact and opportunity management, sales forecasting, reports and dashboards, and mobile applications.

Sales Cloud optimizes every stage of the sales cycle, from a prospect to a lead to a customer and beyond. It assures a satisfied and delightful customer experience when managing the entire sales process. Companies that have deployed Sales Cloud have seen an average 35 percent increase in sales productivity, a 30 percent increase in lead conversions and an overall 25 percent increase in revenue. 

 Gartner Peer Insights reviews like this are truly inspiring-

“Salesforce is far and away the best CRM solution available in the market today. Their vision and drive to be ahead of the technology curve is hugely important to our organization”
– Director, IS Solutions Delivery

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Author : Preetha Tojy Date : 28 Jul 2017