Chatbots offer significant cost, efficiency and other benefits for businesses and customers alike. But going overboard will fully automated bots may not always be the best solutions. There are instances when human interaction is still relevant. This infographic explains the difference between attended bots and unattended RPA, the advantages of both, and when it is relevant to apply either one. Each use case is illustrated with examples. View the face-to-face comparison between the two approaches, and understand the circumstances in which each approach works best.