Key Change Management skills for smooth Digital Transformation

When it comes to digital transformation, the most challenging factor isn’t the technology. It’s about how well you manage the vast cultural change it brings about and getting your employees to accept it. Effective change management is vital for successful Digital Transformation, which considers culture and technology as equals. There’s a lot of effort, time and money investments that go behind the DT process; which is why it is important that companies have the required skills to handle change management efficiently. Here are the keys skills to make the transformation a success:

Formulating the roadmap

 As your organization gears up for digital transformation, it is important to have a detailed roadmap ready. The roadmap offers a clear path to the imminent changes besides offering the metrics that help you to plan ahead for the transformation. 

Trust Building 

As any company goes through a change process as vast as the Digital Transformation, the management and the leaders need to build trust among the employees. They need to assure them that their contribution is an imperative for the whole strategy to be effective and the transformation will not hinder their normal work balance; rather it would offer better working atmosphere. Trust-building goes a long way in retaining the good employees as your organization undergoes a massive transformation.

Read: Six Digital Transformation Technologies that will rule enterprises in 2018

Effective Communication 

Effective change management comes with the right communication and you need to make sure you hit the right chord. Whether you want to boost the morale of the employees or keep them informed of the changes, it is important to communicate effectively. This involves a good understanding of the organizational culture, good grasp of the language used to communicate and choosing the right medium of communication.


 A balanced approach to adapting the changes that are happening and knowing where they lead your business can make a huge difference to how you handle the entire transformation. As your organization shifts its focus to adopting the latest technologies, the management and the employees have to strike a balance with the changes. There could be resource crunch, or there could be chaos during the transformation. The sooner the team comes to term with the reality and understands that the changes will ultimately lead to better productivity and progress, the smoother the transformation will be.

Learning Experience 

Considering the kind of cultural change the employees face during the period, it is highly important to first cultivate talent in house rather than spending money on hiring new talent. While you develop new systems, the employees should have a learning environment where they can acquire new skills and coach them on challenges ahead during enterprise-level digital transformation.


Amidst the chaos, the leadership must be able to guide their teams toward clear goals. If the leader is not sure of the outcome, the processes will also turn out faulty. The roadmap and milestones will help the leaders to guide the teams in the same direction. This will make the transformation smoother.

Read: Top five misconceptions that enterprises have about Digital Transformation


 It is important that the employees stay committed during the course of transformation. There will be ample work compared to the previous process, as your organization undergoes the digital shift. Committed employees will put in more effort and perform irrespective of adverse working conditions as you transform.


Networking is definitely one of the most critical skills required of leaders. Change management involves a lot of networking. When there’s a resource crunch or deficit of innovative ideas, a great network can provide the missing elements without losing time. The right network may also offer better suggestions and technology solutions for a smoother transition.

Work toward the goal

 As the organization undergoes many paradigm changes, different teams and departments may face several pertinent challenges posed by digital transformation, leading them to drift away from the ultimate goals during this phase. It is hence important that the roadmap is strictly followed to make sure that everyone involved is working toward a common goal. This will help make the transformation smoother, faster and effective.

Change management is definitely one of the biggest challenges involved in Digital Transformation. Many organizations recruit special taskforces to manage this critical phase of transformation, particularly to come through the changes that are happening within the organization. Even though technology tools may prove to be helpful, human skills are more required here to help the resources come to terms with the changes. A good leadership can train the resources to adopt the changes, especially the technology additions. This will offer them an assurance which can help the organization move forward as a strong team, ready to face all the challenges that come ahead. They will be ready to accept the unknown and work harder toward achieving the clear goals set before them.

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Author : Seethu Mathew Date : 18 May 2018