Tech companies face an uncertain business environment in 2023. They grapple with tough competition, reduced margins, and budget cuts. But despite the tough times, time-honored rules will still work –…
AI
Customer experience (CX) refers to customers’ impressions of a company or brand based on their interactions. CX encompasses all the customer’s touchpoints with the business. It includes purchasing points, service…
The cloud enables the instant set-up of applications with reduced costs. Enterprises can leverage easy scalability, improved efficiency, and increased security. The cloud also provides an easy way to store…
Metrics are critical for understanding how your customers are doing. Most of them are measured by analyzing the direct feedback from customers through different feedback channels and modelling them. For…
The value of data has increased multi-fold in the post-pandemic digital-first economy. As Business intelligence (BI) teams aggregate internal and external data in zettabytes, analysis is becoming a challenge. They…
India’s growth as a powerhouse in engineering and tech service delivery has been steady over the last few decades. Multinational corporations set up Global Capability Centers (GCCs) as their dedicated…
Robotic Process Automation & Artificial Intelligence: Built for Each Other
Robotic Process Automation (RPA) is a software program that does repetitive tasks based on rule-based algorithms. RPA can be regarded as a subset of the bigger technology that Artificial intelligence…
Putting AI at the Core: Here’s How analytics can make your business smarter during a pandemic
Did you know that in December 2019, the Canadian company Blue Dot used AI to predict and report the news of the COVID-19 outbreak? Technology has come a long way…
From Smartphones to Big Data to Artificial Intelligence, customer experience (CX) has been undergoing tremendous change. From conservative reports that predicted an outright failure of AI to predictions about Bots…