Tech companies face an uncertain business environment in 2023. They grapple with tough competition, reduced margins, and budget cuts. But despite the tough times, time-honored rules will still work –…
Enterprises often stumble when delivering good customer experience (CX). This is where Artificial Intelligence and automation can help to innovate new solutions to boost CX and deliver end-to-end experiences for…
CX is all-important for the success of a brand. Businesses look for CRM to deliver superiordigital experiences and match the ever-increasing customer expectation. CRM manages transactions to ensure seamless customer…
According to a Forbes Insights report titled -“Proving the Value of CX (Customer Experience),” 74% of customers make a purchase from a brand based on the experience alone. This powerful…
By the end of 2020, the key differentiator for a brand will be its customer experience rather the product or the price of the product, says the follow-up report, Customers…
The difference between good and excellent is in the details; and if you’re not looking into the details of your customer experience, then 2020 will come like a bolt from…
The insurance industry is way past its time when timely response and a balanced price-quality relationship were enough to define customer experience. The advent of Artificial Intelligence, Machine Learning, and…
Customer Experience took the limelight at the fifth annual DX Summit from November 4-6 at the Marriott Marquis in Chicago. The 3-day event focused on the various challenges involved in…
Your CMS needs to deliver better customer experience A study by Gartner found“89% of companies view customer experience as their primary basis for competition.”But, how does a CMS (Content Management…
When it comes to effective brand building, the buzzword is improving customer experience (CX). Studies have explained how improved CX drives revenue, reduces churn and helps companies enhance customer satisfaction. …
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