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customer Experience

Seven Quick steps to a great CX with AI and Automation
Infographics

7 Quick Steps to a Great CX with AI and Automation

by Team Suyati December 4, 2020
by Team Suyati December 4, 2020

Enterprises often stumble when delivering good customer experience (CX). This is where Artificial Intelligence and automation can help to innovate new solutions to boost CX and deliver end-to-end experiences for…

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CRMCustomer ExperienceInfographics

How CRM and Data can Elevate Your Customer Experience

by Team Suyati October 14, 2020
by Team Suyati October 14, 2020

CX is all-important for the success of a brand. Businesses look for CRM to deliver superiordigital experiences and match the ever-increasing customer expectation. CRM manages transactions to ensure seamless customer…

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BlogCX

Financing & Operationalizing a Full Data-Driven CX Implementation

by Simon Marlow September 29, 2020
by Simon Marlow September 29, 2020

According to a Forbes Insights report titled -“Proving the Value of CX (Customer Experience),”  74% of customers make a purchase from a brand based on the experience alone. This powerful…

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Broken-Customer-Experience
BlogCustomer ExperienceCX

Broken Customer Experience? What’s the Fix?

by Team Suyati August 19, 2020
by Team Suyati August 19, 2020

By the end of 2020, the key differentiator for a brand will be its customer experience rather the product or the price of the product, says the follow-up report, Customers…

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Customer Experience 2020 trends
BlogCX

Gearing up for an explosive CX 2020 – Trends & Predictions

by Nina Nair December 26, 2019
by Nina Nair December 26, 2019

The difference between good and excellent is in the details; and if you’re not looking into the details of your customer experience, then 2020 will come like a bolt from…

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Customer Data Platform & Customer Experience
BlogCX

An Essential Component In Any Insurtech Solution Tech-stack

by Vinaya Vijayan December 20, 2019
by Vinaya Vijayan December 20, 2019

The insurance industry is way past its time when timely response and a balanced price-quality relationship were enough to define customer experience. The advent of Artificial Intelligence, Machine Learning, and…

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1 FacebookTwitterLinkedinTumblr
DX Summit 2019
BlogCX

Key Takeaways from DX Summit 2019

by Seethu Mathew November 20, 2019
by Seethu Mathew November 20, 2019

Customer Experience took the limelight at the fifth annual DX Summit from November 4-6 at the Marriott Marquis in Chicago. The 3-day event focused on the various challenges involved in…

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Optimize your CMS for Improved CX
BlogCMSCX

How to optimize your CMS for better customer experience

by Ganesh November 6, 2019
by Ganesh November 6, 2019

Your CMS needs to deliver better customer experience A study by Gartner found“89% of companies view customer experience as their primary basis for competition.”But, how does a CMS (Content Management…

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5 steps to crack the right metric to enhance customer experience (CX)
BlogCX

How To Choose The Right Metrics To Measure Your Customer Experience

by Uma Chellappa October 24, 2019
by Uma Chellappa October 24, 2019

When it comes to effective brand building, the buzzword is improving customer experience (CX). Studies have explained how improved CX drives revenue, reduces churn and helps companies enhance customer satisfaction. …

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BlogSalesforce

Connect to your customers more intelligently with Salesforce Winter ’20

by Nina Nair September 23, 2019
by Nina Nair September 23, 2019

Winter may still be a few weeks away, but Salesforce Winter ‘20 is already available under the pre-release program. You’ve probably checked out the sandbox if you’re a Salesforce aficionado.…

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