Fast and resilient digital customer service is standard, but Einstein Search Answers is emerging as the gold standard. Einstein Search Answers combines Einstein Search and Salesforce AI Research. Salesforce Einstein…
Every year, Salesforce releases three important updates about its exciting new features and enhancements to improve user experience. As the world’s most popular and innovative cloud-based CRM platform, Salesforce continuously…
In a survey conducted with 50 chief economists from all over the world by the World Economic Forum, the outlooks varied on whether the growth of economies would be the same,…
After the pandemic, cloud-based technologies in particular have changed the way retail businesses reach out to their customers. Suddenly, businesses both online and offline are forced to meet the unprecedented…
From task management and customer engagement to collaboration tools, Salesforce has offered continuous innovation and features that help different departments work together seamlessly. However, almost all Salesforce teams face a…
With more than 150,000 customers worldwide, Salesforce stores and transacts a substantial amount of the world’s data daily. This customer base includes small to medium and large scale enterprises. Salesforce…
Every year, Salesforce brings out three big releases that set the roadmap for companies that use its many services. A Salesforce release is packed with numerous new features and updates…
One in three consumers will walk away from a brand they love after just one bad experience. – Future of CX report, PwC Why CX Matters Yes, every business today…
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How to Improve COVID-19 Related Decision Making using Tableau’s Data Resource Hub
The COVID-19 crisis has taken the world by storm and disrupted everything. Shutdown of non-essential business, stay-at-home orders, and travel bans has wreaked businesses. Businesses, even when they function, have…
It’s a new decade and that calls for innovations that are game-changing. Salesforce Spring 20 comes with extended innovations that deliver on the Customer 360 promise, enabling users to connect…
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