Top Industry Specific CMS predictions for 2017

Today’s Content Management Systems (CMS) focus on transforming customer experience by adopting a customer-centric approach, increased digitalization, and greater contextualization.

A CMS channelizes customer-centric approach through:

  • End-to-end customer support
  • Greater blending of sales and support
  • Greater scalability, with more number of virtual agents and self-service options

 Increased digitalization with CMS:

  • Spread of the cloud
  • Greater automation powered by technology such as machine learning and NLP resources
  • Advanced infusion of analytics to deliver more powerful insights
  • More virtual agents

 How CMS supports greater contextualization

  • More emphasis on shareable micro experiences rather than generic web pages
  • EaaS (Experience as a Service) soars in popularity

 This infographic presents the latest content management system (CMS) developments, and how CMS platforms are tipped to revolutionize education, media & entertainment, healthcare, retail and manufacturing verticals this year.


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Author : Nayab Naseer Date : 25 May 2017