There has been a lot of talk around Artificial Intelligence (AI) being used to enhance customer experience. What is also being equally spoken of is the immense potential AI in mobility has to enhance employee experience as well. Deloitte’s 2017 Global Human Capital Trends report, said that organizational culture, engagement, and employee brand proposition are top priorities all through 2017 and employee experience was an aspect that continued to be a huge trend through 2018. Close 80 per cent of executives ranked employee experience highest among priorities. In fact, a Gartner report placed employee experience as one of the main eight building blocks of the digital workplace.
The Engaging Opportunity: Working Smarter with AI survey conducted with Coleman Parkes Research explored how employees — both hourly and salaried from a variety of industries in Australia, Canada and France as well as in Germany, Mexico and New Zealand and of course the United Kingdom, and the U.S. — believe emerging technologies are an essential path to future improvement. 65 percent of the employees across these nations were in favour of AI that eased their jobs and automated tedious tasks that are an essential part of internal functioning. The same number were in favour of AI, if it aided with balancing of workloads, 62 per cent preferred to have AI help to ensure better fairness in subjective decisions and 57 per cent felt it would be great to have AI that would assist managers in making better choices with regards to employees.
Employee experience can be enhanced through AI enabled mobility enterprise application and mobile applications powered by AI. Here is how it is being done.
Catering to The new Age Employee Who Looks for More
The employee of today knows that he is bringing in talent and skill to an organization and expects that the company caters to his requirements in a customized manner as well. Technology is now beginning to play a much a bigger role in ensuring employee satisfaction particularly among the millennials, which make up a large part of the current work force. The current expectation is to have collaborative tools which can be used with personal devices and hardware at the workplace. AI and the increased use of it in mobility ensures that it can be utilized to access information and resources by an employee, anywhere and at all times. Automation as well as AI bundled along with advanced analytics, can be used to predict and prevent issues, thereby reducing workplace tension and increasing productivity.
Enhancement of Productivity Apps
According tothe 2017 CCS Insight survey of employees, employees tend to use an average of 6.1 mobile apps regularly for work. Now with these numbers in mind, workplace technologies are receiving a constant shot in the arm with newer AI being brought in.
To enhance software being used for productivity, you will find that there is an increase in assistive cognitive features being included. These help in improving the abilities of search tools, make accessibility to even remote documentation easy, enable automated e-replies and even work on improving virtual assistants, currently a huge demand in the workforce. Being able to bring contextually relevant information to the forefront immediately is top priority with these apps. These apps are further enhanced with:
- Integration of voice/natural language processing into productivity apps: Speech-enabled speakers are the order of the day. With better voice recognition as well as language processing abilities, employees will soon be able to speech dictate documents, base detailed searches on speech commands and even be able to use voice to manipulate data in documents.
- Better IT support: One of the key issues in most organizations is the lack of IT backing for most employee productivity measures. Companies are increasingly working on improving the support they provide to employees with the use of virtual agents as well as machine learning technologies to automate simple tasks
- Improving Cyber Security: Results from CCS Insight’s latest annual survey of IT buyers in businesses, found that companies will invest in AI for the purpose of cyber security. Being able to protect company assets and thereby reduce burden of security on employees is among the key requirements of productivity apps for employees these days. Companies will work with AI to improve risk detection and enhance responses to incidents as well.
- Improvement in Collaboration Tools: Market leaders today have already put in place a digital strategy that combines collaborative technologies to take away any communication and collaboration barriers that exist. The improvement in productivity has been clear. Some of these collaborative tools are
1. Messaging channels
2. Discussion forums
3. Internal blogs
There is data to show that in 2017, Internet of Things (IoT), AI, and Bring Your Own Device (BYOD) were the top technology advancements that organizations employed to enhance productivity. The power of IoT as well as the use of portable technology brought about growth and increased productivity and enabled better employee contributions as well as teamwork. This continued all through 2018 and currently the stage is set for massive advances in 2019. Mobile applications that are being powered by BOT technologies and AI work towards making tasks simpler, and faster to execute in an error-free manner. These advancements will serve as building blocks for enterprises to break barriers and surge forward.