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Dream. Dare. Do – that is Suyati’s work principle in a nutshell.

May
11
2017

How to Boost User Adoption of MS Dynamics 365 CRM apps?

Microsoft loves innovation and always rolls out new features on all of its products, and Microsoft Dynamics 365 CRM is no exception to this. Software vendors often face the risk of low user adoption, hence they implement numerous tried and tested methods to increase the user base of apps. Of all, the best method is […]

Apr
27
2017

A step-by-step guide to configuring emails in MS Dynamics CRM

M S Dynamics allows you to send emails from CRM. You also have the option to create and manage email templates in MS Dynamics CRM, besides an enhanced HTML editor. Read more: Email HTML Editor Control in Microsoft Dynamics CRM Create and Manage Email Templates in MS Dynamics CRM  The following steps describe how to […]

Mar
21
2017

How Salesforce continues to be the market leader in CRM space

All good things come to an end, goes the conventional wisdom. This is more so in the case of technology, where new developments sound the death-knell for legacy solutions. Are there exceptions to this rule? Salesforce, the market leader in the CRM space, has had an unchallenged run at the top for quite a while […]

Mar
16
2017

Key features of Salesforce Spring ‘17 Release

The much-awaited release notes of the Salesforce Spring ’17 release is out, complete with 452 pages of features! Salesforce thrives on continuous development, and the Spring ‘17 release does not disappoint. There is greater integration of artificial intelligence, several additions that make the dashboards and reports more intuitive, enhancements to Community workspaces that make community […]

Mar
08
2017

How Einstein-powered Salesforce Service Cloud enables you to delight the customer

Understand the customer. Anticipate their need on a real-time basis. Exceed customer expectations at every opportunity. Sounds easy? With Salesforce’s AI-powered Einstein service cloud, marketers can certainly have it easier. Service Cloud Einstein is a dynamic version of the popular customer service cloud, powered by the latest Artificial Intelligence technology. Understand the Customer The basic […]

Mar
01
2017

CRM trends to watch for in 2017

Having a good CRM in place is good for your business as well as help you manage the relationship with your customers more successfully. Here are the CRM trends that aids in addressing customer related issues more efficiently on a day-to-day basis that is growing in popularity.

Feb
24
2017

How to set Calculated and Roll up fields in MS Dynamics CRM?

Calculated Fields In Microsoft Dynamics CRM, Calculated Fields helps you to perform manual calculations used in your business processes. For example, if you have a few fields and you need to display the calculated total of those fields. Prior to 2013 version, we used to do this by using JavaScript and from 2013 onwards, business […]

Jan
24
2017

How Artificial Intelligence will transform CRM in 2017

Over the last few years, technology scientists proved that intelligence, far from being only confined to human brains, was in some senses, better implemented in machines. Artificial intelligence has come out in a big way, through a scheme of tech-leaps we have made over time, starting with machine learning, moving on to Big Data and […]

Oct
19
2016

Benefits of the Salesforce Government Cloud Lightning Platform

Salesforce Government Cloud is a dedicated, multi-tenant instance of the Salesforce Cloud, built to allow U.S federal, state, and local agencies to deploy social and mobile technologies for use within their departments and by the general public. The technology launched in 2012 came as a much-needed breakthrough to the government struggling to take advantage of […]

Oct
14
2016

Merits of Salesforce Commerce Cloud

Among all the Enterprise Cloud Commerce available in the world, Salesforce Commerce Cloud is the best. In July this year, Salesforce had acquired Demandware and renamed it as Salesforce Commerce Cloud. Demandware and Salesforce merged, and it has been a smooth journey, as both work towards achieving the same goal, to empower companies to deliver […]