Recreate CX in Insurance during and after COVID-19
The current crisis highlights the need for insurers to reimagine their digital customer experience with a strong analytics platform to navigate through this uncertainty. Today, predictive analytics is one of the most talked about and powerful tools in the insurance industry. It is the fastest way to create actionable insights, improve communication, transform customer experience and enhance business efficiency.
Insurance companies are accelerating their investments to provide a new digital experience by emphasizing customer experience across new business, policy servicing and claims. This whitepaper outlines on the hows and whys of analytics in the insurance sector to make an impactful differentiation.
What’s inside this whitepaper?
- How to reimagine the customer journey with analytics?
- The need to invest in predictive analytics
- How to use technology to convert data into personas
- How does analytics help insurers make better decisions?