Dream. Dare. Do – that is Suyati’s work principle in a nutshell.

Understanding the UN way to creating the right Customer Experience

“Simplicity is about subtracting the obvious and adding the meaningful…” John Maeda, Author, The Laws of Simplicity: Design, Technology, Business, Life Depending on which research you check, the consensus is that while 3 out of 4 companies agree on the importance of Customer Experience and Engagement, only 1 out of 4 are comfortable that they are […]

Infographic: RPA Tool Comparison and ways to approach

RPA implementation success depends on selecting the right tool for your purpose. Here’s a single pane comparison among the top RPA tools such as UiPath, Blue Prism, and AA, allowing you to make trade-offs. RPA implementation success depends on selecting the right tool for your purpose. Here’s a single pane comparison among the top RPA […]

Evolution of Chatbots in Healthcare

Chatbots are computer programs designed to carry on relevant and contextual dialogue with people. It assists people through text or voice. The Healthcare industry is one of the earliest and biggest adopters of chatbots. Chatbots for Healthcare After the disruption of eCommerce, Chatbots are making healthcare easier for millions of people around the world. Strengthening […]

Why PowerBI makes for a Great Asset to your Enterprise

The power of analytics is immense for any business looking to stay ahead. PowerBI, released in 2015, has now enabled real time insights into data gathered by Microsoft Dynamics CRM data. This business analytics service has been createdto deliver insights that power quick and well-informed decisions. It has become a popular service and integral to […]

Steps to Migration – Salesforce Classic to Lightning

Salesforce Lightning was launched a little over three years ago. Packed with robust features that improve productivity, help sell faster and more effectively, and make more consequential decisions, Lightning is definitely the direction to move your CRM into for the future. Although there is no real deadline put to the migration, it is quite obvious […]

Sitecore Cortex – A game changer for organizations and marketers

The Sitecore Cortex with its advanced set of tools for marketing leverages artificial intelligence (AI) and machine learning (ML) to become a game changer for organizations and marketers alike. Cortex aids in deriving contextual intelligence from several gigabytes of digital footprints that is key to delivering a smooth and personalized experience for its customers. Its […]

All you need to know about Salesforce Customer 360

Businesses know for a fact that in order to retain a customer and have them come back for a repeat transaction it is all about understanding customer behaviour and usage patterns. Based on these past interactions, the kind of product purchased and used, a personalized approach to a customer can be created. The assurance of […]

Robotic Process Automation (RPA) for Healthcare

The healthcare industry is on the verge of a “demographic earthquake”, as reported by the United States Census Bureau in March 2016.  The earthquake refers to the trend where people over the age of 65 are expected to outnumber those below five, by 2020; and by 2050, the 65+ population is anticipated to be twice […]

Simple Ways to Improve Employee Experience with AI Enabled Mobility

There has been a lot of talk around Artificial Intelligence (AI) being used to enhance customer experience. What is also being equally spoken of is the immense potential AI in mobility has to enhance employee experience as well.  Deloitte’s 2017 Global Human Capital Trends report, said that organizational culture, engagement, and employee brand proposition are […]

Four Exciting Marketing Automation Trends to Look Forward to in 2019

It’s the close of the year and a time to look forward to what 2019 will have in store for the world of digital transformation and marketing automation. If you are new to the idea of marketing automation, it would be safe to say that it is something that you will be talking a lot […]