April 23, 2020
14:00 - 14:30 hours
Today, companies can no longer rely on their services or products as their competitive differentiator, rather compete based on delivering an outstanding experience. The true essence of tailored customer experience is not just dropping your customer’s name here and there, but using it effectively to help your customers attain their goals.
We recently conducted a CX survey to marketers across the globe, and were amazed at the responses to the question“What does customer experience mean to you?”.
Based on the inferences from the survey, we’ve identified Personalization in the top spot. One thing we know for certain is that extreme personalization will be a table stake. In this webinar, our CX experts will take you through the different tactics of leveraging personalization to humanize customer experience.
Director Enterprise Sales
Customer Experience Strategic Advisor