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Integrating your computer telephony system with Salesforce can change the way your employees, especially your sales teams, do business. From increasing customer satisfaction to empowering salespeople, the impact such an integration can have on your business is enormous.
This webinar will showcase how a Softphone—a call control tool—can be integrated with Salesforce, using an open CTI that eliminates standalone adapters. Open CTI allows you to click dial a number, notify the user on calls, log calls, pop up caller details, create events/tasks based on the call, and more.
3. Open CTI with Skype Server
4. Setting up Call Center