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Businesses today have a wealth of information. The trick, however, is not in data gathering alone but leveraging the data that you have to understand your customers and their pain points better than anyone else does. The urgency in implementing plans to drive better CX programs cannot be ignored, but taking control of data should be at the forefront of your approach. As a first step, companies need to connect their data, applications, and systems through a broad mix of their business processes.
This webinar walks you through the different methods to integrate your operational data with CX data to better understand your customer needs and provide customers with a memorable buying experience. And explore the free content bundle for interesting insights to enhance data strategy to build a resilient and adaptable CX program.
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Customer Exeperience Expert
Advisor Partner - Suyati Technologiess