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Improving Data Strategy to Level Up CX

Most companies face the challenge of harnessing the power of the available data to compete and win on customer experience. Learn the approach of leveraging the right actionable data to make accurate decisions and how to better understand customer needs and deliver what they need at the right time.

Topics include:

  • Methods to build customer personas
  • How to provide accurate forecasting?
  • Measure your CX efforts with ROI
  • Leverage operational data with real-time updates
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