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RPA and chatbots find increasing favor among enterprises seeking to kickstart their automation initiatives. These technologies enable enterprises to find solutions to the challenges related to human resources, further the case for customer satisfaction, and enable enterprises to cut costs substantially.
Implementation of chatbot and RPA technology is easy and quick, and the ROI favourable. Several enterprises have already implemented these technologies and reaped rich rewards. Banking, insurance and pharma industries are in the forefront of these implementations, though the potential benefits apply equally for other sectors as well.