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Insurance companies face a pressing challenge to be available at any time of the day or night. Chatbots are always available beasts, offering ready information and engaging with customers without tiring or delay.
Insurance companies also face a challenge of improving efficiency in today’s highly competitive business environment. Chatbots automate many repetitive and low-cognitive level tasks, improving efficiency and sparing human resources for higher level tasks.
Today’s customers are pampered and demand individual attention. Chatbots draw upon the strength of its algorithms and artificial intelligence to engage with customers at a highly personalised level. Chatbots also offer deep customization, so necessary to acquire and retain customers in today’s times.