Managing Customer Experience(CX) in a Time of Crisis
A single crisis can throw a business into a debt trap or dismantle it from operating again. No business is completely immune to this risk.
In the event of a crisis, every business needs a crisis management plan (CMP) that will help it tide over the uncertain situation. If executed well, the CMP would also enable the business to deliver an exceptional customer experience (CX) to its customers.
Download our eBook to know what a Crisis Management Plan is, how to create an effective one and how to manage CX during a crisis.