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Dynamics 365 enables better decision making, improves customer relationships, and helps operate more efficiently using AI-driven workflows. But moving to a cloud CRM can seem daunting. Nevertheless, it’s important to consider long-term benefits of upgrading – such as being up to date as well as secure from hackers, additional benefits like saving the time and effort of your teams, and the business benefits like driving digital transformation of your organization. This e-book discusses the reasons why you should consider upgrading from your on-premise CRM to the cloud, what you should know before you upgrade and also customizations that will give your work processes the right impetus.