CX Consulting

Prepare a data/evidence-driven CX strategy that aligns with your business vision.

Understand and assess the maturity of the Tools, People, and Process using our proprietary CX method.

Track CX programs with right CX measurement methods including CES, CSAT, NPS, VOC, VOE that fuels the value to the business.

Prepare short & long term CX roadmaps with a clear budget, commercials, timelines, ROI, resources, and prioritization that align to your business goal.

Identify and implement the right CX Analytics to improve the customer acquisition and retention through self-served and AI-based analytics solutions. Accelerate your CX Analytics implementation through our proprietary BRE (Buyer Rhythms Engine) analytics product.

Run CX programs and workshops throughout the organization to help educate and adopt CX measures and data-driven cultures.

Map and optimize the customer journey, and reduce the customer touchpoints to improve the customer experience through a scientific approach, tools, and methods.

Develop a digital UX strategy for your products and services by keeping your customers experience as the focus.