CX Consulting

Customer Experience (CX) impacts your top and bottom line, brand value and your customer acquisition and retention ratios.

However, the primary challenges to implementing a relevant CX strategy for your enterprise can be many – outdated business processes, non-customer centric approaches, poor collaboration, non-integrated CX solutions including CRM, CMS, eCommerce, and Analytics systems, organizational silos, complex technology solutions, and ineffective communication across the organization.

Our CX Programs helps the organization to fill these gaps and achieve greater CX Metrics. Our tried and tested CX Tools and Methodologies will help you to achieve greater success in implementing the CX solutions across your organization and thus give a greater Return on your Investment.

Our tailor-made Goal -> Process -> People -> Product and CxMM methods help organizations for successful CX implementations with the following metrics;

• Net Promoter Score
• Customer Satisfaction
• Customer Effort Score
• Loyalty Metrics
• Operations Quality
• Employee Engagement

Partners

• Deakin University, Australia

Domains

• Insurance
• Manufacturing
• Retail E-commerce

Why Suyati?

• CX certified consultants
• Value-driven approach
• ROI-focused, iterative approach
• Tailor-made tools
• More than a decade of experience in the Digital Customer Experience space

Our Offerings

CX Strategy – Prepare a data/evidence-driven CX strategy that aligns with your business vision.

CX Maturity Assessment – Understand and assess the maturity of the Tools, People, and Process using our proprietary CX method.

CX Tracking & Optimization – Track CX programs with right CX measurement methods including CES, CSAT, NPS, VOC, VOE that fuels the value to the business.

CX Roadmap preparation– Prepare short & long term CX roadmaps with a clear budget, commercials, timelines, ROI, resources, and prioritization that align to your business goal.

CX Analytics Identification & Implementation – Identify and implement the right CX Analytics to improve the customer acquisition and retention through self-served and AI-based analytics solutions. Accelerate your CX Analytics implementation through our proprietary BRE (Buyer Rhythm Engine) analytics product.

CX Workshop – Run CX programs and workshops throughout the organization to help educate and adopt CX measures and data-driven cultures.

Customer journey mapping & optimization – Map and optimize the customer journey, and reduce the customer touchpoints to improve the customer experience through a scientific approach, tools, and methods.

Digital UX strategy and design – Develop a digital UX strategy for your products and services by keeping your customers experience as the focus.

Contact Us now for a free assessment!