Client testimonial
“Suyati’s entrepreneurial spirit and their eagerness to deliver a top notch product and website that is better than even what you envisioned, is commendable.”
– Jim Purcell, Co-Founder
CX Consulting
The know-how to get going on your CX projects
The primary challenge to implementing a relevant CX strategy for your business is non-integrated CX solutions including CRM, CMS, eCommerce, and analytics systems. Our CX Programs help you achieve greater CX metrics.
Our CX Methodologies
Our tried-and-tested CX tools and methods will help you to achieve greater success in implementing CX solutions in your organization and give a greater return on your investment.
Our tailor-made GP3 and CXMM methods help organizations have successful CX implementations and track the following metrics:
- Net Promoter Score
- Customer Satisfaction
- Customer Effort Score
- Loyalty Metrics
- Operations Quality
- Employee Engagement
Our Offerings
Prepare a data- and evidence-driven CX strategy that aligns with your business vision.
Understand and assess the maturity of your tools, people, and processes using our proprietary CX method.
Track CX programs with right measurement methods including CES, CSAT, NPS, VOC, and VOE that fuels the value to the business.
Prepare short and long term CX roadmaps with a clear budget, commercials, timelines, ROI, resources, and prioritization that align with your business goal.
Identify and implement the right CX analytics to improve customer acquisition and retention through self-service and AI-based analytics solutions. Accelerate your CX analytics implementation through our proprietary BRE (Buyer Rhythms Engine).
Run CX programs and workshops throughout the organization to help educate and adopt CX measures and data-driven cultures.
Map and optimize the customer journey and reduce customer touchpoints to improve the experience through a scientific approach.
Develop a digital UX strategy for your products and services by keeping your customers’ experiences as the focus.
Why Suyati?
- CX certified consultants
- Value-driven approach
- ROI-focused, Iterative approach
- ROI-focused, iterative approach
- Tailor-made tools
- More than a decade of experience in Digital Customer Experience
E-BOOK
How to Build a Great Customer Experience Management Strategy
Customer experiences are now more complex than ever. We need to understand customers, how they want to feel, what makes them happy, how and why they behave a certain way and what makes them buy a product. Here’s how you should craft a winning customer experience management strategy.
Insights
Use Our Know-How To Build Your CX Capabilities.
USA
Suyati Inc,
140, Marengo Ave,
Unit 104, Forest Park,
IL – 60130
INDIA
Suyati Technologies Private Ltd,
2nd Floor, Thapasya Building,
Infopark, Kakkanad, Kochi,
Kerala – 682042
Suyati Technologies Private Limited,
3rd Floor, LULU Cyber Tower. Infopark SEZ, Kakkanad, Kochi,
Kerala – 682042
Suyati Technologies Private Ltd,
2nd floor, No. 58,
HM Towers, Brigade Road,
Bangalore – 560001
