The right kind of information technology (IT) services can be of immense value to businesses of all kinds. Having such capabilities as part of an organization, however, is not always…

2020 may not have been a smooth sail for all of us, but nonetheless, it was a great year with a lot of innovation and learnings! As you gear up…

It’s that time of the year to start thinking forward to the year ahead. Gartner labels RPA as one of the fastest-growing IT categories in the coming times. As businesses…

Salesforce has innumerable features, is easy to customize and offers many options for integration thanks to its open API. Like any great CRM software, the customer takes a journey with…

When Slack was launched, it wanted to serve as a connection between all the tools that people used at a workplace. The idea was to become a hub that prevented…

Creating a seamless flow of work, especially when you are selling a service or a product, is all about organizing various elements that then work in tandem. This is not…

Infographics : How CRM and Data can Elevate Your Customer Experience In short, automation and easy usability are expected to help CRM platforms grow considerably in 2021. The CRM analytics…

Enterprises often stumble when delivering good customer experience (CX). This is where Artificial Intelligence and automation can help to innovate new solutions to boost CX and deliver end-to-end experiences for…

The time is now to start the transformation to an Intelligent Enterprise 2020 has challenged all of us to the core. We had to change plans on the go. Well…

One of the key traits of Microsoft Applications has been consistency. If you are used to Microsoft Word, you will have a fair idea of getting started and working your…