Early adopters who applied the first generation of AI tools have already received good returns. AI-powered data analytics and robotic process automation helps replace human workers and deliver cost savings…

The world has become more digitalized than ever before. Industry 4.0 was well on its way even before the COVID-19 pandemic started. The lockdowns and work-from-home mandates associated with the…

What are legacy systems? A legacy system is an outdated or near outdated piece of hardware or software that an organization continues to use. Legacy systems are usually guarded with…

Pandemics and technology breakthroughs may fundamentally change the way we do business except for one thing – customers will always remain at the heart of a business organization. A well-implemented…

Robotic Process Automation (RPA) is an application of software robots to perform repetitive business processes.

It is nice when you can duplicate complicated records carrying extensive metadata. However, duplicate records of the same dataset hanging around in your Salesforce system can cause more damage than…

Today’s users rely on the Salesforce platform for sales, marketing, billing, analytics, customer support, and several other functions. Powerful features and the ability for deep customization make Salesforce 2022 the…

If 2020 saw a massive transition to cloud, 2021 accelerated its pace.  According to a new study by the Harvard Business Review Analytical Services, 67% of organizations surveyed say that…

From task management and customer engagement to collaboration tools, Salesforce has offered continuous innovation and features that help different departments work together seamlessly. However, almost all Salesforce teams face a…

In 2022, Salesforce is again making every effort to become the ideal choice for enterprises that want to start fast and scale big. The software’s efficacy combined with several useful resources…