The COVID-19 pandemic has had a profound impact on the education system. A transition from classroom learning to online instruction occurred overnight, with little time to consider the integrity and…

The most effective way to close a sale is by creating an emotional connection with the client. But when sales agents have to deal with thousands of calls for just…

Customer Experience or CX is the art of putting emotions to work. Don’t believe me? Consider the following survey which maps how emotions play a key role in the adoption…

Digital experiences enable customers to access, browse and navigate across a platform in whichever manner they choose and wherever they chose. These digital experiences are customized based on a vast…

The retail sector is in a state of shock. Low footfalls, low conversions, and low sales have led to massive losses. A Coresight report predicts that a record 15,000 stores…

Having worked in retail e-commerce for more than two decades, I’ve watched it grow and evolve into the giant it currently is. Retail e-commerce is a very competitive industry today,…

Customers are demanding not only quality products but a sophisticated and attentive experience where they can effectively engage with brands. She is increasingly aware and knows exactly what she wants…

In the words of Mukund Krishna, founder CEO of Suyati Technologies, “There is consensus on the need for improved customer experience (CX) across domains.” But when it comes to consensus…

We are entering the next generation of drugs and medicine, a pivotal point similar to where immunotherapies and monoclonal antibodies were twenty years ago. And not unlike Moore’s law for…

Last year, a Finnish insurance company, Turva, was all over the news in its home country when its chatbot committed a blunder by referring to a customer’s newborn baby as…