Digital transformation is gaining momentum across different industry verticals. According to Statista, the global expenditure on digital transformation is anticipated to touch a whopping $3.4 trillion by 2026, compared to $1.6…
Digital Transformation
At least 40% of all businesses will die in the next 10 years… if they don’t figure out how to change their entire company to accommodate new technologies – John…
How Can a Data-driven Culture Help in Customer Experience?
So, what exactly is a data-driven culture? Data-driven culture is nothing but a culture in an organization that empowers every individual to gain access to the humongous data of the…
How can chatbots help insurance providers win more customers?
Log into the website of any service provider today and you are most likely going to have a chat bot pop up and ask you if you need assistance of…
AI for the Banking Sector – An Inescapable Reality
Artificial intelligence (AI) is among the top priorities in a range of emerging technologies that are being used across the financial services industry. If we take a bird’s eye view…
In a world that is increasingly becoming more connected, only businesses that leverage the emerging ecosystems can stay relevant. Digital disruption is pervasive, underlining the importance of creating an optimal…
Digital Transformation – the way forward for operational excellence
Research clearly shows that the improvement of operational excellence or performance is the primary driver for companies to enhance their investments in all that is related to business process improvement…
Digital Transformation and Lean principles are two concepts that are changing the way businesses operate today. The reasons are many – the need to deliver better customer experience, the shift…
The “back office” guy has made it to the top. No longer is he expected to simply manage IT and day-to-day operations. From creating seamless digital customer experiences to bridging…
Wanna have pizza? Tweet an emoji to Domino’s Pizza and voila, the genie will make your wish come true. Or, you could log on to Facebook Messenger and ask Dom—Domino’s…