Ruth D'Souza

That human efficiency has improved, particularly in the manufacturing field, may be attributed largely to automation and mobility. Scores of processes can be managed simultaneously, with no dip in consistency…

Let’s go back a bit to 2016 when Salesforce purchased Quip for $750 million. For a while it remained a standalone product till Salesforce announced that it was embedding Quip…

We are all familiar with chatbots – these little algorithm-based artificial intelligence systems that enable us to have human-like interactions across the spectrum. We have chatted with them when checking…

Log into the website of any service provider today and you are most likely going to have a chat bot pop up and ask you if you need assistance of…

The power of analytics is immense for any business looking to stay ahead. PowerBI, released in 2015, has now enabled real time insights into data gathered by Microsoft Dynamics CRM…

To give a quick context to the rest of this article, SharePoint is an offering from Microsoft and is a document management as well as collaboration tool. It is used…

Artificial intelligence (AI) is among the top priorities in a range of emerging technologies that are being used across the financial services industry. If we take a bird’s eye view…

Close on the heels of the launch of Sitecore 8.2, came the Sitecore Experience Accelerator (SXA). SXA has been conceived as an accelerator to help website building teams create sites…

Adobe acquired Magento for $1.68 billion and got themselves the enterprise-grade commerce platform they needed to create a seamless customer interface for their businesses. Shantanu Narayen, CEO, Adobe was quoted…

Businesses know for a fact that in order to retain a customer and have them come back for a repeat transaction it is all about understanding customer behaviour and usage…