Artificial Intelligence

You may not have realized it. Almost every single technology that you use daily, starting from your email to your favorite social media app comes infused with Artificial intelligence. From…

Robotic Process Automation (RPA) is a software program that does repetitive tasks based on rule-based algorithms. RPA can be regarded as a subset of the bigger technology that Artificial intelligence…

The pandemic has had a tremendous impact on businesses and has accelerated the digital transformation of businesses that was already underway. One technology, in particular, has been critical in fast-tracking…

The most effective way to close a sale is by creating an emotional connection with the client. But when sales agents have to deal with thousands of calls for just…

Last year, a Finnish insurance company, Turva, was all over the news in its home country when its chatbot committed a blunder by referring to a customer’s newborn baby as…

Data Analytics, Blockchain, Bots – there are many new emerging technologies set out to disrupt the traditional insurance industry market. With the emergence of these disruptors, traditional insurance companies are…

Did you know that in December 2019, the Canadian company Blue Dot used AI to predict and report the news of the COVID-19 outbreak? Technology has come a long way…

Setting the context – CMS, AI and Hyper-personalization Content Management Systems (CMS) take unstructured data and extract meaning from what is any company’s most prized possession – information originating from…

Intelligent automation, or the combination of artificial intelligence and automation, is the next big disruptor. While conventional automation automates routine and repetitive processes, intelligent automation systems synthesize huge swathes of…

From Smartphones to Big Data to Artificial Intelligence, customer experience (CX) has been undergoing tremendous change. From conservative reports that predicted an outright failure of AI to predictions about Bots…