Having a digital insurance agent has been a vision of the future. Insurance is an area which witnesses a number of unique issues and as the consumer is growing technologically stronger by the day, there is a dire need for the policy providers to catch up in order to ensure better customer services.
The rise of chatbots in the insurance industry is real. From supporting agents to onboarding new customers and processing claims, chatbots is taking over the entire sector. This white paper discusses in detail about the advent of Chatbots in the Insurance domain, some of their benefits, different ways in which Chatbots can be used in the Insurance domain and some things to remember while implementing them.