Top 5 criteria for selecting the best RPA tool for your business

Automation, a hot topic right now, can be applied to a variety of business verticals, saving many man hours and significantly improving business efficiency and accuracy. Even if you feel tempted to automate many processes within your organization, it is important to first take stock of your time, resources and business need before implementing robotic process automation (RPA). However, if you are ready to take the plunge and know what processes need automation, you will need a checklist to help you zero in on the right tool. We have put together five of the most important criteria in selecting the right RPA tool:

  1. Architecture 

Where do you plan to employ your RPA tool? The architecture of the RPA tool depends on your answer to this question. The skills and controls built into an RPA tool decides its functions and capabilities. Based on where and how your tool will function – assisted or unassisted – your choice of a design and structure will vary. An RPA tool’s deployment and maintenance are also reliant on its layered design, another key factor that you must look into when taking a pick.

Your architecture checklist must tick these boxes – robust delivery, re-usability of components, integration of robots without altering legacy system, ease of accessibility, and support for popular language.

  1. Features 

Every RPA application has inbuilt features that speed up the editing and configuration process, while keeping it uncomplicated. Look for an RPA suite with such solid key features – one that has built-in extendable commands, wizards and GUIs; and supports extensible or add-on features. Other factors to look out for are: flexibility, wide scope and easy and seamless availability. Remember to check out the deployment toolset of the RPA application as well, as each business has a specific deployment scenario. Security features is yet another important factor to consider, since the RPA system will be handling sensitive data. Understand what kind of access your vendor would have while making the right product for you.

  1. Speed 

Speed is a vital factor to consider while choosing an RPA tool. What is the learning curve of the tool, does it allow fast deployment of robots, is the mapping process quick, does it have point & drag and drag & drop functionality? Ask your vendor these questions before you choose an RPA tool.

  1. Exception handling 

A robust RPA tool is well-designed in exception handling. It can detect or circumvent errors during automation easily and quickly; and has the ability to automatically resolve them without manual intervention, under most circumstances. In a scenario where human review is required, the tool is designed to pass the error to a queue visible in reports. An efficient exception handling capability ensures that workplace automation operates smoothly and seamlessly. 

  1. Support 

The support offered by different RPA vendors may vary in many ways. Look out for what kind of access you get to user forums and communities, as well as the nature of training and certification associated with the RPA tool. Remember to ask what vendor support you will be given – would you have dedicated support teams, contractual support or part-timer support system? In addition, ensure that you have access to helpdesk ticketing systems. A good set of documentation is another must-have to cut down deployment delays. Best practices ensure strong maintenance procedures, and hence you must make sure you have access to these too.

Remember that each RPA tool has a specific purpose, and it doesn’t follow the one size fit all approach. To achieve the full potential of your RPA tool, you will need to prioritize one or more criteria over the others to find the perfect fit for your business. Talk to your vendor in detail.

We have created an interesting infographic which explores the key factors to be considered while selecting an RPA tool. Read it here.

Do you have any questions for us on Robotic Process Automation? Talk to our RPA experts.

Author : Nina Nair Date : 20 Sep 2018