Dream. Dare. Do – that is Suyati’s work principle in a nutshell.
The information age has given rise to intelligent and empowered customers who demand excellence not only in the product or service purchased, but also in the after sales care and support. The key to keeping customers happy and making them come back for more is, simply, world class customer service. At the same time, companies need to avoid spending way too much time or resources on customer service. A middle path needs to be adopted that meets the needs of customers, without burdening the support team too much.
Salesforce Service Cloud allows companies to go beyond the realm of traditional customer service by offering support that is fast as well as futuristic, in a medium, channel or platform of the customer’s choice.
What is Salesforce Service Cloud?
Salesforce Service Cloud is a multi-tenant customer service application that helps companies to communicate and collaborate with customers easily as well as effectively. It presents the various facets of Customer Relationship Management in a single dashboard, which can be accessed not just through computers, but also through smart devices. It means you can now actually provide 24/7 customer support. It is intuitive and easy to use, and can equally support both onsite and remote teams.
How can Salesforce Service Cloud help you close customer service calls quickly?
Some other features that ensure faster service:
Most successful businesses know that 80% of their business comes from 20% of their customers. The cost of adding a new customer is far greater than the cost of keeping an existing customer happy. Failure to provide quality service could well mean handing over your valued customers to your competitors. Rejuvenate your customer service today. Go for Salesforce Service Cloud! And get in touch with us to know exactly how: firstname.lastname@example.org
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