Suyati Technologies
  • Services
    • Custom Development
    • Salesforce
    • Analytics
    • Enablers
      • RPA
      • Cloud
      • Testing as a Service
  • Intel
    • Blog
    • eBooks
    • Webinars
    • Case Studies
  • About Us
    • Leadership Team
    • Our Story
    • Testimonials
  • Careers
  • Contact Us
Suyati Technologies
  • Services
    • Custom Development
    • Salesforce
    • Analytics
    • Enablers
      • RPA
      • Cloud
      • Testing as a Service
  • Intel
    • Blog
    • eBooks
    • Webinars
    • Case Studies
  • About Us
    • Leadership Team
    • Our Story
    • Testimonials
  • Careers
  • Contact Us
Suyati Technologies > Artificial Intelligence > Salesforce introduces Einstein AI to Service Cloud

Salesforce introduces Einstein AI to Service Cloud

by Bhuvana Gopalakrishnan February 14, 2017
by Bhuvana Gopalakrishnan February 14, 2017 0 comment

Salesforce introduces Einstein AI to Service CloudSalesforce is giving an AI makeover to its customer service platform- Service Cloud by introducing Einstein to it. Salesforce rolled out Service Cloud Einstein this week, which is an enhanced version of its customer service cloud. With the power of Einstein, Service Cloud will become more intuitive for the customer service agents as well as service center managers.

Service Cloud Einstein optimizes calls routed via Einstein Case Management, a new feature of Service Cloud that helps customer service agents.  The case management feature uses the power of machine learning to classify as well as escalate cases automatically as they pop in. Moreover, the required information to resolve the cases also are displayed automatically. Cases with high priority tags are attended first and are assigned to the best armed agent.

Einstein Service Cloud also equips the agent by helping them with the background information prior to interacting with a customer. The primary information-gathering phase is automated using aids like chatbots. Secondly, the customer service supervisor also gains tremendous support from Service Cloud Einstein. The platform or the component named Einstein Supervisor uses a combination of AI-powered analytics, real-time insights and smart data discovery to provide managers a better visibility on agent availability, queues, or wait times. Thus, the reps will get a first-hand information on the customers they are going to deal with, while the managers get deep insights regarding the customer service center operations. This is very critical to improve the customer satisfaction metric.     

Einstein Supervisor will be available to users starting this week, while Einstein Case Management, still in a pilot period, will be available only by the second half of the year. We can expect that Salesforce would continue to give its Einstein AI touch to numerous additional products in the coming months.

Adam Blitzer, EVP and GM for Service and Sales Clouds at Salesforce comments, “Service Cloud Einstein empowers companies to transform any customer service interaction into a smart conversation that drives brand loyalty and creates customers for life.”

0 comment
0
FacebookTwitterLinkedinTumblr
previous post
Change Management: 5 Principles for Smooth Digital Transformation
next post
Email HTML Editor Control in Microsoft Dynamics CRM

You may also like

A Sneak Peek of the Salesforce Winter ’24...

September 13, 2023

Optimize Your Performance Using Performance Testing

September 13, 2023

Streamlining Sanity Testing with Playwright Automation

September 5, 2023

The sky’s the limit: top 5 Cloud Computing...

September 5, 2023

Accelerate your success with the power upgrade to...

August 8, 2023

Which Salesforce License Should You Opt for? ISVForce...

August 2, 2023

Boosting Efficiency with Power Automate Desktop

August 1, 2023

Stay ahead of the competition by keeping your...

July 26, 2023

Salesforce Increases Price After a Seven-year-long Hiatus: What...

July 25, 2023

Cloud migration is the future. With Salesforce, you...

July 18, 2023

Leave a Comment Cancel Reply

Save my name, email, and website in this browser for the next time I comment.

Keep in touch

Twitter Linkedin Facebook Pinterest

Recent Posts

  • A Sneak Peek of the Salesforce Winter ’24 Release Updates

    September 13, 2023
  • Optimize Your Performance Using Performance Testing

    September 13, 2023
  • Streamlining Sanity Testing with Playwright Automation

    September 5, 2023

Categories

  • Twitter
  • Linkedin
  • Facebook
  • Instagram
  • Services
    • Custom Development
    • Salesforce
    • Analytics
    • Enablers
      • RPA
      • Cloud
      • Testing as a Service
  • Intel
    • Blog
    • eBooks
    • Webinars
    • Case Studies
  • About Us
    • Leadership Team
    • Our Story
    • Testimonials
  • Careers
  • Contact Us

© 2023 Suyati Technologies


Back To Top
Suyati Technologies

Popular Posts

  • How Deploying BizTalk Can Become a Game Changer for e-Commerce Companies

    November 14, 2013
  • Site Search in your Website – How to Make Your Website Search-Perfect

    January 27, 2014
  • Yii and Phalcon – A comparative study

    April 28, 2014
  • What a fresher needs is the Basics!

    July 21, 2014
  • Life at Suyati – the first 30 days

    October 23, 2014
© 2023 Suyati Technologies

Read alsox

Do you need a separate CX Team at your company?

September 2, 2019

Is Polyglot Persistence the future of the data storage and...

February 22, 2017

Say Hello to WordPress Twenty Fifteen

January 20, 2015
Suyati Logo

Leaving So Soon?

Know more about business technology platforms for your enterprise.

Thank you!

We're glad to have you as part of our community. You'll start receiving updates shortly. Please feel free to contact us anytime with feedback or suggestions.

By continuing to use this website you agree with our use of cookies. Read More Agree