Winter may still be a few weeks away, but Salesforce Winter ‘20 is already available under the pre-release program. You’ve probably checked out the sandbox if you’re a Salesforce aficionado.…
customer Experience
Craving for the Pizza? You can order a Dominos over the Facebook messenger. Dominos chatbot will help you with choosing the toppings as well. Having a difficult time planning your…
75% of CX initiatives fail on execution – Paul Hagen, Forrester CX Analyst Statistics across board for Customer Experience (CX) initiatives are alarming. While companies firmly believe (89%) that they…
How Can a Data-driven Culture Help in Customer Experience?
So, what exactly is a data-driven culture? Data-driven culture is nothing but a culture in an organization that empowers every individual to gain access to the humongous data of the…
All kinds of businesses, be it B2B or B2C, have been majorly staff driven where people are responsible for providing services and assistance to existing and potential customers. However, in…
What Adobe acquisition of Magento means for the end customer
Adobe acquired Magento for $1.68 billion and got themselves the enterprise-grade commerce platform they needed to create a seamless customer interface for their businesses. Shantanu Narayen, CEO, Adobe was quoted…
3 Ways How Salesforce Can Create Value for Businesses by Improving Customer Experience
“A satisfied customer is the best business strategy of all,” said Michael LeBoeuf, the author of How to Win Customers and Keep Them for Life. “But, how do I improve…
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a…