Your CMS needs to deliver better customer experience A study by Gartner found“89% of companies view customer experience as their primary basis for competition.”But, how does a CMS (Content Management…
CX
When it comes to effective brand building, the buzzword is improving customer experience (CX). Studies have explained how improved CX drives revenue, reduces churn and helps companies enhance customer satisfaction. …
If you are asking this question, you probably have an early stage Customer Experience Program (CEP or CXP) in place, or are thinking about it. Or if you are a…
Craving for the Pizza? You can order a Dominos over the Facebook messenger. Dominos chatbot will help you with choosing the toppings as well. Having a difficult time planning your…
75% of CX initiatives fail on execution – Paul Hagen, Forrester CX Analyst Statistics across board for Customer Experience (CX) initiatives are alarming. While companies firmly believe (89%) that they…
Companies looking at revolutionizing the way they sustain relationships with their customers, set themselves apart from competitors and always have a potential new revenue stream on hand to explore; have…
“Simplicity is about subtracting the obvious and adding the meaningful…” John Maeda, Author, The Laws of Simplicity: Design, Technology, Business, Life Depending on which research you check, the consensus is that…
How Can a Data-driven Culture Help in Customer Experience?
So, what exactly is a data-driven culture? Data-driven culture is nothing but a culture in an organization that empowers every individual to gain access to the humongous data of the…
All kinds of businesses, be it B2B or B2C, have been majorly staff driven where people are responsible for providing services and assistance to existing and potential customers. However, in…
What Adobe acquisition of Magento means for the end customer
Adobe acquired Magento for $1.68 billion and got themselves the enterprise-grade commerce platform they needed to create a seamless customer interface for their businesses. Shantanu Narayen, CEO, Adobe was quoted…