Customer Experience (CX) has been a hot topic for the last few years, and with CX standards constantly evolving, it will continue to be so. This makes it business-critical for organizations to keep a tab on new trends and evolve their CX strategy to be on top of their game, and in some cases, to even remain in the game!
This infographic from Suyati Technologies is a collation of CX facts that customer experience teams should be aware of, and then lists out key trends and predictions for CX 2020. It also identifies practices that are best avoided in CXM.
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